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  • Help, what can I do?

    I just started using this site and so far I can say I am not happy. I have spent more money and now have lost two games because of the way this site works and my own lack of knowledge on how the site works. My first trade went horribly wrong, I shipped the game and it did not have the booklet with it...
    Posted to New to the Site by getmeout on 12-07-2010
  • Undeliverable game sent to Goozex, now what?

    Hi all, On a trade in early October, there was a shipping error and the game was flagged "Undeliverable" by the postal service and returned to the Goozex office (default return address on the shipping label). I have since then tried to contact Goozex support several times by email to find out...
    Posted to Help & Support by escargot on 11-14-2010
  • Points and token not refunded after trade not recieved(5 days after negative feedback CLEARED AND POSTED)

    Had a trade from a zero trader that never got shipped. Left negative feedback. Dispute closed on Oct 17. I'm to understand that points and tokens are refunded within 72 hours. It is now the 22nd and I'm still out my points and token. By my count that's 120 hours. I re-requested the game and...
    Posted to Help & Support by ven0mous on 10-22-2010
  • Dispute

    Typically how long does it take for Goozex to look into a trade dispute? It's been a couple weeks since I escalated the issue to Goozex, but haven't heard anything about it. I never received the game and the seller didn't provide a tracking number or delivery confirmation so I'd like...
    Posted to Help & Support by chicubs223420 on 10-11-2010
  • Is there an official Goozex Support contact?

    I had a trade refunded because the game never showed up, and according to the "How It Works" page "Should a product get lost in the mail or be broken during shipping, Goozex will refund you the points and trade tokens you have spent, and put your request back in queue" Goozex approved...
    Posted to Help & Support by YetiBob on 07-02-2010
  • Mistakenly purchased points instead of trade tokens

    So the menu to purchase point/tokens is misleading b/c you click a link to be taken to the page for "Points/Tokens" but it is only points for purchase unless you click through on the bottom of the page. So I clicked what I thought was 5 tokens for $5 when in reality I clicked 100 points for...
    Posted to Help & Support by billtheesquire on 02-18-2010
  • Received unplayable game and the seller won't accept negative feedback

    I received Halo 3 for 360, and the disk had a huge crack, and was covered in scratches. My system ran the disk once, but every time after that the console does not even detect that a disk is present in the disk tray. What is the best way to resolve this issue? The seller keeps calling me a liar, and...
    Posted to Suggestions by csdalporto on 07-27-2009
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