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  • Matrix Match and game titles

    I was offering the game "Enchanted Arms" on XBox360. The title as described on Goozex also includes the words "[Graphic Novel]" even though that's not part of the game's name. I don't have the graphic novel, so I listed it as disc+manual only and whoever receives the trade...
    Posted to New to the Site by themarkfunction on 01-27-2012
  • Requested GOTY edition and got normal game. what do I do next?

    I requested the Game Of The Year edition and I got normal game version instead. I reported negative feedback and am trying to resolve it. But what do I do next? I could cancel the trade but doesnt that look bad on my record if I cancel it? Do I escalate to Goozex? What does that entail? Do I send the...
    Posted to Help & Support by autodestruction on 12-14-2011
  • Unable to get response from Feedback@Goozex.com

    I had a problem with a trade over a month ago and I've emailed Feedback@Goozex.com twice and have never gotten a response. I know in the past it took a few weeks for them to respond, but this is ridiculous. Any suggestions about what to do now? I lost points due to a system bug/problem and it was...
    Posted to Help & Support by pizzaboy on 11-09-2011
  • How long should I wait for feedback?

    I Just joined this site a few days ago and I shipped out my first game. According to the tracking it says that it has arrived at their place. I didn't have ink at the time so i couldn't print out the goozex slip you slide in the package. All that was in the envelope was the game. I assume that...
    Posted to New to the Site by 12emj on 08-04-2011
  • Any way to escalate a dispute while the feedback window is still open?

    I am the Seller in a transaction. Buyer did not receive the game I sent -- he had an old address in his Goozex preferences, and so the game went to that old address. I used a Goozex-generated label, and used Goozex HQ as the return address. I also used Delivery Confirmation. (For what it's worth...
    Posted to Help & Support by brillig on 06-01-2011
  • Call tag?

    I recently received a scratched disc that doesn't play for longer than around 30seconds before reaching something unreadable. Anyways, I submitted the negative feedback, and the seller offered to issue a call tag and repair it. In my mind, though, he could just as easily hold onto the game and not...
    Posted to New to the Site by Hannibal Barca on 05-19-2011
  • Dispute Resolution - How long should it take?

    On April 9th, I sent a SW: The Force Unleashed II for Xbox 360 in a hard case inside a bubble mailer out that I played 100% to completion with no errors. The disc had no visible scratches upon my receipt of the game nor when I packaged and shipped it to the buyer. The game was either in my Xbox or its...
    Posted to Help & Support by cytorakruby on 05-16-2011
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