Can't file Claim on Package without Insurance?

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IrishFan replied on 11-05-2009 2:02 PM

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There is suppose to be a lost mail form to fill out. Some post offices don't want to go through the hassle since with no insurance it won't do any good. Call the 800 number agian and file said complaint ask for a copy maybe that will be enough for the Gteam.

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acsguitar replied on 11-05-2009 2:04 PM

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IrishFan:

There is suppose to be a lost mail form to fill out. Some post offices don't want to go through the hassle since with no insurance it won't do any good. Call the 800 number agian and file said complaint ask for a copy maybe that will be enough for the Gteam.

Hopefully. I just called the local supervisor again who was really nice but a bit really old sounding. She said she remembered talking to me and said she'd try to find out who was on duty yadda yadda. Same ole...I guess I'll call the 800 number now.

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Kenny007 replied on 11-05-2009 2:18 PM

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+1 to the lost mail form.  I filled one out when a package I shipped was manhandled and destroyed at the receiving end of the transaction.  I was actually the one to file the claim though, not the recepient, so IDK if that changes anything.

Even though the whole process felt like I was getting brushed off, a week or so later the product arrived and everyone was so happy there was a picnic....or so I had hoped.

Join the Goozex Pokerstars Club!

GreenManGaming

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acsguitar replied on 11-05-2009 2:36 PM

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Kenny007:

+1 to the lost mail form.  I filled one out when a package I shipped was manhandled and destroyed at the receiving end of the transaction.  I was actually the one to file the claim though, not the recepient, so IDK if that changes anything.

Even though the whole process felt like I was getting brushed off, a week or so later the product arrived and everyone was so happy there was a picnic....or so I had hoped.

Did you have it insured? So I should just ask for the lost mail form?

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kane182 replied on 11-05-2009 3:00 PM

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I filled out a claim once for a lost book that I did not have insurance on and the PO was not very helpful at all.  Basically they said they would look for it in one of their distribution centers that it passed thru, but w/out the insurance there was nothing they could really do.

It sucks bad and my book never made it to its' destination AFAIK

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Solatso replied on 11-05-2009 3:02 PM

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Like everyone else stated they are REQUIRED to supply you with a lost mail form if you ask them.  Insurance doesn't matter since you're the receiver and the tracking information shows an incorrect address (aka the wrong ZIP).  Get settled in for a LONG and tedious fight, I've done it before and it can take quite some time.  They like to ignore you the first couple times thinking you'll just go away but if you're persistant eventually they'll get tired of you and help just so you'll leave them alone.  You still may not WIN necessarily but good luck to you. 

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Kenny007 replied on 11-05-2009 3:02 PM

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acsguitar:

Kenny007:

+1 to the lost mail form.  I filled one out when a package I shipped was manhandled and destroyed at the receiving end of the transaction.  I was actually the one to file the claim though, not the recepient, so IDK if that changes anything.

Even though the whole process felt like I was getting brushed off, a week or so later the product arrived and everyone was so happy there was a picnic....or so I had hoped.

Did you have it insured? So I should just ask for the lost mail form?

I don't believe it had insurance, I've never been much of a fan.  It's been a while now; it was a Wiimote that came with a brand new copy of WiiPlay back when it was new.

Join the Goozex Pokerstars Club!

GreenManGaming

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IrishFan replied on 11-05-2009 3:03 PM

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kane182:

I filled out a claim once for a lost book that I did not have insurance on and the PO was not very helpful at all.  Basically they said they would look for it in one of their distribution centers that it passed thru, but w/out the insurance there was nothing they could really do.

It sucks bad and my book never made it to its' destination AFAIK

But a claim is all Goozex wants to refund the points back to his account. I don't think the post office is ever helpful.

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kane182 replied on 11-05-2009 3:07 PM

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IrishFan:

I don't think the post office is ever helpful.

Certainly can't argue there.  I avoid any interaction with them as much as possible.

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acsguitar replied on 11-05-2009 3:08 PM

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IrishFan:

kane182:

I filled out a claim once for a lost book that I did not have insurance on and the PO was not very helpful at all.  Basically they said they would look for it in one of their distribution centers that it passed thru, but w/out the insurance there was nothing they could really do.

It sucks bad and my book never made it to its' destination AFAIK

But a claim is all Goozex wants to refund the points back to his account. I don't think the post office is ever helpful.

Well goozex didn't say that I'm assuming that because they haven't given my points back yet.

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acsguitar replied on 11-05-2009 3:51 PM

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Ok this is the worst response from Goozex ever:

Hello,

Thank you for contacting Goozex.  The delivery confirmation number reports that item as delivered, therefore this is out of Goozex's control and is the responsibility of USPS.  We recommend you file a claim with USPS.  We pulled some information from the USPS website to assist with your claim:

"Using the label ID numbers, you can check the delivery status online via Track and Confirm on usps.com or you can obtain information by calling 1-800-222-1811. If five (5) or more postal business days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue."

Please keep us informed of your correspondence and progress with USPS.  We apologize for any inconvenience this may have caused you.

Happy Trading!

Um Invconenience? yea I lost 1000 points thats a big inconvieniance. And yes it was delievered to the WRONG ZIP CODE!! AND NEVER DELIVERED. SERIOUSLY?

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IrishFan replied on 11-05-2009 3:59 PM

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acsguitar:

Um Invconenience? yea I lost 1000 points thats a big inconvieniance. And yes it was delievered to the WRONG ZIP CODE!! AND NEVER DELIVERED. SERIOUSLY?

Maybe PM one of they guys like coyote and point out the wrong zip code. I don't know if that is kosher thing to do. But if it shows the wrong zip code you did not get your game and should be covered under the Goozex guarantee as it is lost in the mail.

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acsguitar replied on 11-05-2009 4:00 PM

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IrishFan:

acsguitar:

Um Invconenience? yea I lost 1000 points thats a big inconvieniance. And yes it was delievered to the WRONG ZIP CODE!! AND NEVER DELIVERED. SERIOUSLY?

Maybe PM one of they guys like coyote and point out the wrong zip code. I don't know if that is kosher thing to do. But if it shows the wrong zip code you did not get your game and should be covered under the Goozex guarantee as it is lost in the mail.

Cool thanks!

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acsguitar replied on 11-05-2009 4:05 PM

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Ok I got my points back. Thanks Goozex. Sorry for making a somewhat stink about it but I'm incredibly frustrated with USPS at the moment. You guys rock