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Points and Trade Credits Dissapeared from Account‏

 
 
Points and Trade Credits Dissapeared from Account‏
03-30-2009 3:43 PM by Mechazawa005. 1 replies.
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ChaosChris2008 posted on 03-30-2009 3:14 PM
Note: I've already sent in a support ticket e-mail to Goozex, just a few minutes ago, I'm still pending for a reply. I just thought I'd post it here on the forums to see if anyone will be able to figure this out. :) I made a purchase of a $30.00 Gift Card for Goozex, consisting of 500 Points and Trade Credits, I only used 2 Trade Credits, and 200 Points, the rest was missing from my account when I had re-logged back in. Basically, it went like this 500 Points (Total that was available in my account) 5 Trade Credits (Also in my account) Used 2 Credits, and 200 points for trades, it should have resulted in 3 Trade Credits and 300 Points, but I received a 100 Points from a completed trade from 1 of my offers, so I have 200, I'm still missing 300 Points, and 3 Trade Credits. I checked my account history, nothing's showing up about those missing points or trade credits. Please help resolve this issue.

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Mechazawa005 replied on 03-30-2009 3:43 PM

It sounds like you did the right thing in contacting support.

Reviewing your account history would have been my only suggestion and it seems you've already checked it.  There is a possability that your points/trade credits are being reserved for matches with other users that have not yet accepted to send a game or games to you.  However that would also show in account history as well.

Looking over your trade history, I see you did get a negative on a trade and i'm not sure if your counting this as points you should have received.

Honestly, without seeing a breakdown of your full account history, this would be difficult to advise on in the forums since your description only provides a part of the overall picture.

Best advice I could give is to be patient for a few days and allow Goozex time to review your account.  I've never had an issue with points/credits disappearing and i'm sure they can provide a rationale explanation to you once they've had time to review everything.

Goozex Forum Moderator

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