Received wrong game!

Reply

Ti1800 Posted: 04-10-2008 3:15 PM

rated by 0 users

I wanted Lego Star Wars II: the original trilogy for my son, was matched properly but the guy sent Lego Star Wars: the video game instead. My son already has that one. I sent a PM to the guy, what next? Do I send the game back, but how do I get my trade credit and points back?

Thanks for any advice.

Reply

NinjaJ replied on 04-10-2008 4:06 PM

rated by 0 users

Ti1800,

    Thanks for contacting the team about this. What you can go ahead and do is ship the game to Goozex HQ and once received, they will process your refund of credits and points spent immediately. Please let us know if you have any further questions.

Goozex, Inc.

6212 Westchester Park Drive

Suite C

College Park, Maryland, 20740 

Reply

Ti1800 replied on 04-10-2008 5:24 PM

rated by 0 users

Wow, thanks for the fast reply!

Should I post feedback for the transaction or no?

Reply

cheeznrice replied on 04-10-2008 6:54 PM

rated by 0 users

I believe there is an option for wrong game (neutral feedback?).  I'd leave a note though, something like "sent wrong game, shipped wrong game to Goozex and to get refund" or "sent wrong game, resolving issue directly w/Goozex" or something to that effect.

Reply

Ti1800 replied on 04-11-2008 9:36 PM

rated by 0 users

NinjaJ:

Ti1800,

 

    Thanks for contacting the team about this. What you can go ahead and do is ship the game to Goozex HQ and once received, they will process your refund of credits and points spent immediately. Please let us know if you have any further questions.

 

Goozex, Inc.

6212 Westchester Park Drive

Suite C

College Park, Maryland, 20740 

Hey NinjaJ, I sent the game to Goozex today. Hopefully everything will be taken care of without any issues.

Thanks again!

Reply

Ti1800 replied on 04-18-2008 2:00 PM

rated by 0 users

Hey NinjaJ, did you receive the game? Today is a week since I mailed it.

Reply

cheeznrice replied on 04-18-2008 2:16 PM

rated by 0 users

I think he would see your message sooner if you sent him a PM.

Reply

Ti1800 replied on 04-28-2008 7:52 PM

rated by 0 users

cheeznrice:

I think he would see your message sooner if you sent him a PM.

sent 3 PMs

nada

Reply

silentshawn replied on 04-28-2008 7:55 PM

rated by 0 users

Email help@goozex.com and see whats been going on.

Reply

Ti1800 replied on 05-13-2008 9:36 PM

rated by 0 users

Well after this deal went wrong my interest in Goozex plummeted... I went from checking in several times a day to checking in maybe once a week...

Reply

taintedzodiac replied on 05-14-2008 9:02 AM

rated by 0 users

Ti1800:

Well after this deal went wrong my interest in Goozex plummeted... I went from checking in several times a day to checking in maybe once a week...

Reply

tdrought replied on 06-20-2008 7:05 AM

rated by 0 users

I just had the wrong game sent to me too. I requested Silent Hill 2 for the Playstation 2, and received it for the XBox instead. I game the seller a Neutral feedback, and first thought I could just put it out for trading to get my points back, but the XBox version is worth 300 points less than the PS2.

Do I just mail the game back to the address above for credit?

Tom

Reply

devyanks90 replied on 06-20-2008 7:41 AM

rated by 0 users

 e-mail help(at)goozex.com to see hat they want you to do. they will probably ask you to ship the game to you, but you want to be sure

Reply

Ti1800 replied on 07-08-2008 10:21 PM

rated by 0 users

tdrought:

I just had the wrong game sent to me too. I requested Silent Hill 2 for the Playstation 2, and received it for the XBox instead. I game the seller a Neutral feedback, and first thought I could just put it out for trading to get my points back, but the XBox version is worth 300 points less than the PS2.

Do I just mail the game back to the address above for credit?

Sorry, but you just lost those points.

In my case, nothing happened, I mailed the game to Goozex and they claim it didn't get there, so my point$ vwere lost too... remember, this happened in April, now it's July and nothing was done.

I guess don't expect any customer service at all, and you'll be satisfied. sadly...