Help & Support

Acsguitar is a jerk or isn't a jerk YOU DECIDE!!!11

acsguitar — Thu, 19 Nov 2009 21:24:12 GMT

Long Story Short.

Non Responsive User but Very Active user (18 Trades received and given FEEDBACK since he accepted my trade) is supposedly sending me Borderlands. Obviously he is using the site due to his active reception of games.

No response to my PM's and this is the status of the game.

Shipped on November 12, 2009

It's not here 7 days later and the game is supposed to be coming from Texas to Colorado (Thats a 2 day trip). User will not respond at all to my PM's I have no tracking nor Confirmation of shipping.

Am I a jerk to leave a negative to get this guy to either respond or at least CONFIRM shipping. All my other games say "Confirmed Shipped" His just says Shipped.I really don't want to sit around waiting when I can jump back in the queue and get this high demand game.

Disabled/Non-Existant users

CommanderCool24 — Sat, 21 Nov 2009 22:18:26 GMT

So i was matched to get tekken 6 a while ago and the user confirmed it was shipped on Nov. 10th. I still have not gotten it. I checked his feedback and it was over 200 so i was comfortable with accepting the trade, but i don't think its going to happen now.

It says he still has 5 days left for it to arrive but i tried to send a pm to him to ask if it is on its way anyway. The problem was that his account no longer exists. I guess it is possible that he sent it out before he got disabled or whatever but i doubt it...

Since it is too late to cancel the trade, do i have any options left?

How does it work now that his account is gone? Can I just cancel it now and get my spot back in line? Or do i just have to wait for the countdown and then get back in the queue?

I'd really rather not have to waste my time with that last one...

thanks for any help you can give me.

DVD box set question . . .

christian691 — Sat, 21 Nov 2009 21:30:28 GMT

I have a 4-disc DVD set that I want to offer but I don't have the box or sleeve that holds the 4 DVDs together. Should I mark this as a disc + manual package or can I list it as a full package? All of the DVDs have cases and all inserts- it's just missing the box/sleeve thing.

ODST: CE "Full Package" received with no controller

Tiberius2 — Sat, 07 Nov 2009 18:58:00 GMT

I requested the Collector's Edition of ODST as a full package, which the product page clearly states means the special controller that was part of the package must be included. I got matched last week and the game arrived today. While the seller shipped quickly and the game itself is in perfect shape there is no controller. I have PMed the seller, but what should I do if he/she doesn't make this right?

[mod edit: changed to discussion]

I canceled a trade but sent it anyway. What will happen

funnyfreak — Sat, 21 Nov 2009 05:36:37 GMT

I canceled a trade the other day because I thought I hadn't sent it yet. But I had the package confused with another trade and I actually did send it. What will happen now?

Any known glitches with the printing shipping labels through Goozex?

pmadness — Fri, 20 Nov 2009 04:56:59 GMT

Hello, I'm currently the seller in an active trade for UFC '09 for the PS3. I printed a shipping label through Goozex, clicked the confirm shipped button, and dropped off the package in the mail last Friday. Anyways, I received a private message from the buyer on Wednesday (11/18) saying that I shipped to the wrong address. I went back to review the trade and sure enough the addresses do not match (although both addresses were for the same state, MO).

I've printed shipping labels through Goozex a few times before, and I don't recall it ever giving me the option of altering the shipping address in anyway. So, I don't know what happened. Could it have been a system glitch that caused the error?

My 2nd theory is that the buyer just changed the shipping address after I had already printed the label and mailed the game out. I just checked out his goozex history and while he has been an active Goozex seller, he hasn't received a game since June '08. So I'm thinking that perhaps he moved and forgot to change his address until it was too late.

I responded to his PM, but he hasn't responded. Anyways, I have a perfect rating on Goozex. And I don't want to get negative feedback on something that I didn't do wrong.

RE5 PC version tradeable?

Keerosene — Sat, 21 Nov 2009 02:41:12 GMT

Before I send this out, I need to be sure I don't get negative feedback. Thing is, to play online, it requires a serial. I entered that on my Live membership and did plenty of (very fun) co-op games with my buddy. Since I beat the game about 2.5 times now, I was wondering if I can still trade it out without the serial being locked for others? I know if it was Steam it would be a simple no, but it's GFW. Anyone get the game yet and still play online after someone used the serial? :/

When does the system close the trade?

Hookem — Sat, 21 Nov 2009 02:58:37 GMT

Hello, I sent a game to someone and it arrived on the 14th of this month.

They have not responded to any of my pm's, what should I do from here?

I think if I just wait , the system will auto-close the trade correct?

Thanks.

Sam.

This isn't what I thought!!!!!!

Skellington — Sat, 21 Nov 2009 05:04:30 GMT

Hi everyone, I had a few games in my watchlist and I didn't realize that if some1 had it, it would be considered a match! D: the only button i can click to do anything is 'Put on Hold if trade not accepted' What do i do?! i don't really want the games that got picked, i just thought they'd be interesting to think about as tere were a few other games i wanted instead :( how can i cancel this? please help!

How long does Goozex take to look at a dispute?

fmarinonj — Fri, 20 Nov 2009 20:08:00 GMT

I escalated a disputed to Goozex back on 11/10/09 after extending the timeout once. The dispute is closed awaiting Goozex review. How long does it take for Goozex to look at the dispute? The case close automatically by the system on 11/13/09.

Game's Audio skips on a trade I just received

someguyyyyyy — Thu, 19 Nov 2009 21:42:26 GMT

So I just received a trade and the audio skips during play and during cut scenes. At first it was really bad but once I got into the game it happens every 1-3 minutes, sometimes worse, sometimes better.

What do I do as far as feedback is concerned and should I worry about when I trade this game back into the system?

The game is Ninja Gaiden for the X360 and I have installed it to the hard drive. It has a fair amount of scratches but typically amount as if you bought from a used store.

Any ideas?

Two of the same games in my request que

polorsport — Thu, 19 Nov 2009 23:44:47 GMT

So I have two Uncharted 2's in my request que.

I'm number 5 so I should be getting it soon. But, I only want one.

Is it safe to delete one or is it a bug?

I don't want to lose my spot. I've been waiting for a very long time.

Matched with someone with negative feedback

Tidus755 — Fri, 20 Nov 2009 14:47:15 GMT

Hello,

I have recently been matched with someone who had 100% negative score (2/2 of the people he/she was matched with NEVER received their game) and I am rather worried.

I am still at the point where the user has to confirm he/she still owns the game, but I have a feeling that if the user decides to complete the transaction, I will never receive the game.

I therefore have 2 questions for you guys:

1) Is there a way to cancel the trade so that I can be matched with somebody else?

2) If I never receive the game, can I be refunded?

Thank you very much for your time,

Tidus755

Item not received question...

jlg6184 — Fri, 20 Nov 2009 15:42:03 GMT

Alright, I ordered on of may games over a week and a half ago. The guy/gal who is sending it, have been in touch as there are only like 3-4 days left before I have to leave feedback. Well, I got a message from the person last night saying that the game had been returned to them, and that they would just send it back out today. Well I am getting ready to respond, but am curious what my options are. I have 3 days to leave feedback, and there isn't much of anyway that the game is going to get to me in time, as today is friday, the quickest the game could get here would be Monday. And that would likely be too late to leave feedback...what should I do in this situation?

Modern Warfare 2 PC. 950pts + 200 Bonus points

RDunn — Thu, 19 Nov 2009 19:53:23 GMT

I justs confirm shipped a copy of MW2 for the PC. This was after an instant match that said the trade was 950points plus 200 bonus points. The pop up screen gave no clarification or restriction on how to get these bonus points. So far only 950 points were creditied to my account. What is with the other 200 points??

Resolution Center Ruled in my Favor in Dispute, But still docked me -250 points.

skunks — Wed, 18 Nov 2009 20:52:07 GMT

All my feedback is positive. Some tool tried to say I sent him a bootleg Sims. He was lying, Goozex ruled in my favor, but my account is still limited and my feedback dropped by 250 points - even though I was not at fault. Why should I keep trading with Goozex when I follow policy, go through the system to resolve conflicts, am vindicated, and am still punished?

And, this "customer service" leaves a lot to be desired. Having to post this to a forum is ridiculous. It would be different if you didn't charge for your service, but c'mon.

Not getting points upon acceptance of trade anymore?

elrechazao — Thu, 19 Nov 2009 00:31:19 GMT

I accepted to ship two games out yesterday, and did not receive the points credited to me immediately. I haven't offered a game in a few weeks, but previously I got the points instantly upon accepting the trade. Has there been a change I wasn't aware of?

Issue 2: I accepted an instant trade for borderlands, which told me I would receive 1200 points for the trade (1000 +200 bonus points). After accepting that trade, the value of the trade shows up in all places as 1000 points. What gives? Will I only get those points on successful completion of the trade?

Why was I sent a notice telling me I missed out on a trade and that I had been sent 2 notices when i received none?

logic 7 — Wed, 18 Nov 2009 05:58:59 GMT

I think this site needs to function a a little better. I dont check this site every day and should be informed if one of my requests come up. Telling me that you have sent 2 notices and that ive missed a trade is only going to piss me and others off if they /I dont get a notice.

How to trade 360 Arcade Games?

utopianmachine — Wed, 18 Nov 2009 20:42:40 GMT

When I look up Braid, I see it's been traded 25 times. As a new 360 owner, I'm curious how this is done. I know you can gift games on the Wii. How do you do it on the 360?

How do I report a user?

EP3racer — Mon, 16 Nov 2009 19:41:36 GMT

We have a dispute and looking at his history, he's left negative feedback for a 6 people including myself stating he's not received the game I sent out. I've escalated the issue to Goozex and reported to them but was still left with negative feedback. How can I further report this issue to Goozex?