Goozex Support Not Responding to Escalated Case

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Akronon replied on 08-31-2010 2:49 PM

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nightmare452:

Just got dispute updated. 

ghostworld:

I got a response.  Gonna mail it in to Goozex today

Duddy07:

Cheeznrice: It got resolved about 10 minutes ago. Thank you very much for flagging it.

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acsguitar replied on 08-31-2010 2:49 PM

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DaLastDon25:

I don't see why you need a mod to flag cases.  The person responsible just needs to send an email asking for the game to be sent in as soon as dispute comes in for unplayable.  Why does that take a month or longer?

Probably cause they are understaffed

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Mechazawa005 replied on 08-31-2010 2:55 PM

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You're the man Cheez.  Sorry I was late in getting the the party...

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DaLastDon25 replied on 08-31-2010 3:02 PM

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acsguitar:

DaLastDon25:

I don't see why you need a mod to flag cases.  The person responsible just needs to send an email asking for the game to be sent in as soon as dispute comes in for unplayable.  Why does that take a month or longer?

Probably cause they are understaffed

I'm sorry but I can't buy that anymore.  cheez flagged three cases and they were all responded to in the same day.  Why can't that happen when the initial email comes in?  Maybe they need to adjust their junk mail settings.

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antonioyeah replied on 08-31-2010 3:15 PM

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Wow that was fast.  I go out for lunch and come back to my trade dispute being resolved. =)

Thanks cheeznrice!

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weemadarthur replied on 08-31-2010 3:35 PM

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nightmare452:

 

Please send the item to following address:

 

Goozex, Inc.

c/o Inspection Dept.

387 Technology Dr.

Suite 3110A

College Park, MD 20742

 

There ya go.  Are you sure there's no 387 tech dr in that zip code?

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nightmare452 replied on 08-31-2010 3:40 PM

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Thats was my guess, but once I place it on Google maps, nothing comes up, so I wanted to make sure before I send something.

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weemadarthur replied on 08-31-2010 3:54 PM

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You're not including all of that are you?  Even the suite # is too much information.

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nightmare452 replied on 08-31-2010 6:01 PM

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weemadarthur:

You're not including all of that are you?  Even the suite # is too much information.

Course not, I'm writing it like this "387 Technology Dr., College Park, MD 20742" or variations of that.  Nothing.  Does not compute.  First time Google has ever failed me.  ITS THE APOCALYPSE I TELL YA!!!!

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weemadarthur replied on 08-31-2010 6:41 PM

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Didya try leaving out city and state, and spelling out Drive?

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Cozmosis replied on 08-31-2010 8:23 PM

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CheeznRice:

Thanks a lot for your help, the case was resolved by the time I logged back on here this evening.  Seriously, thanks very much.

However, I have to agree with some of my fellow Goozers here.  Having disputes open for 2 weeks with no contact whatsoever, even after another email to support, is just lousy customer service.  There is a system in place for these things, so there shouldn't be a need post in the forums and have a mod flag the case.  I'd like to leave feedback stating how disappointed I am in Goozex's customer service, but I'm not convinced it would even be read.

My frustration with the site is not a reflection on the mods here.  I have had nothing but positive interactions with the forum crew.

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acsguitar replied on 08-31-2010 9:25 PM

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nightmare452:

weemadarthur:

You're not including all of that are you?  Even the suite # is too much information.

Course not, I'm writing it like this "387 Technology Dr., College Park, MD 20742" or variations of that.  Nothing.  Does not compute.  First time Google has ever failed me.  ITS THE APOCALYPSE I TELL YA!!!!

I remember having problems with that too although I've always believed goozex to be more of a State of Mind then an actually place

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v0rt3x replied on 09-07-2010 5:53 PM

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Alright I saw this thread and figured i'll post here instead of opening a  new one. I've been having the same issue with Goozex escalated support not responding. Its' been a while now and we haven't received any kind of notification if someone is working on it or not. I left negative feedback for a game that doesn't work. Seller escalated and a week later I escalated too because nothing is getting done and we're both stuck in limbo. Any help would be appreciated.

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devyanks90 replied on 09-07-2010 6:58 PM

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acsguitar:

nightmare452:

weemadarthur:

You're not including all of that are you?  Even the suite # is too much information.

Course not, I'm writing it like this "387 Technology Dr., College Park, MD 20742" or variations of that.  Nothing.  Does not compute.  First time Google has ever failed me.  ITS THE APOCALYPSE I TELL YA!!!!

I remember having problems with that too although I've always believed goozex to be more of a State of Mind then an actually place

The address on the campus of the University of Maryland, but on a street that isn't indexed. If you know where to look and go to the satellite view, the road is clearly there.

vortex, PM a Mod (mafafu, cheeznrice, etc) and they can bring it to the G-team's attention

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Mechazawa005 replied on 09-07-2010 7:05 PM

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v0rt3x:

Alright I saw this thread and figured i'll post here instead of opening a  new one. I've been having the same issue with Goozex escalated support not responding. Its' been a while now and we haven't received any kind of notification if someone is working on it or not. I left negative feedback for a game that doesn't work. Seller escalated and a week later I escalated too because nothing is getting done and we're both stuck in limbo. Any help would be appreciated.

I've flagged the issue for customer service - they should update the dispute shortly.  Keep an eye on the dispute resolution center and your e-mail.