Hello,
17 Feb 2010 I recieved notice that two games on my list were being shipped to me. MAG (PS3) from user bernardlio, and Assassin's Creed II (PS3) from user asholdi. Both games cost me 1000 goozex points and 1 trade token. Goozex auto-closed the trades on 5 Mar 2010, though I had not recieved the games yet. I did not complain at this time, as in my 19 previous trades Goozex users have been very honest, and shipping across US/Canada border often takes longer than the system allows for.
Today I went to contact the user's who sent the games. Both users are "Not found or disabled". Which makes me think that they (possibly the same person) had their accounts banned for some reason.
I am requesting a refund on the 2000 points and 2 trade tokens which were lost in the bogus transaction.
Goozex auto-ships games on my list when they become available... which I like, but there is no way to filter based on who is shipping you the game. Thus I must blindly place my trust in the person who has the game I want. This trust is large barrier to entry to the Goozex system, but once you realize it works, it is one of the best things about it. So when I get ripped off like this, I must also trust that Goozex will take care of the issue for me by refunding my trade credit, and points.
I have completed 19 trades with Goozex previous to this. Games reached their destination in all cases. I have had a number of new members sign up through me. I am an advocate for Goozex in online forums, as well as around my office (as well as my previous office), as a great place to trade games. I am often asked about whether I fear getting ripped off, to which I reply that I am not, as all users have been very friendly, and goozex has been responsive in handling all incidents that I have heard of.
I trust that Goozex will come through for me.
Cheers,
~S
Issue has been resolved with Goozex. They made a one time exception, and forgave my stupidity. Feel free to continue to point out my mistakes, I have unsubscribed from thread.
LOL at this post.
Leave negatives like you are supposed to and you won't have the system auto-close. It is not Goozex's fault you failed to be responsible as a buyer and leave proper feedback within the time allowed. You can e-mail Goozex at feedback@goozex.com and request them to fix this.
I must say I hope they don't and you learn your lesson. You ripped yourself off by not leaving the feedback.
EPIC FAIL!
Yeah, I realize I may have screwed myself. They moved the auto-feedback time up by a week which kind of caught me off guard. Even when it was 3 weeks, it often takes long than 3 weeks for a game to come from US to Canada, and leaving negative feed back every time, then having to turn around 1 or two days later an email goozex to retract the negative feedback was just too annoying. I also, I was actually on holidays the the week the trade was closed, and not receiving my email.
G-Nitro: LOL at this post. Leave negatives like you are supposed to and you won't have the system auto-close. It is not Goozex's fault you failed to be responsible as a buyer and leave proper feedback within the time allowed. You can e-mail Goozex at feedback@goozex.com and request them to fix this. I must say I hope they don't and you learn your lesson. You ripped yourself off by not leaving the feedback. EPIC FAIL!
Thanks for the ill-wishes. Did you post that from your mom's basement?
snowsquirrel:Thanks for the ill-wishes. Did you post that from your mom's basement?
lol, nice comeback from the mid-90s.
Wow it has been a while since it even autoclosed. You can try to email feedback@goozex.com to try to get it reversed and get your points/tokens back but it has been a whole 2 weeks since they autoclosed and you should have left negatives before the trades closed.
I know that its good to be trusting especially when you're trading over the border which sometimes takes longer due to customs but always leave a negative before the trade closes because goozex feedback can always reverse the negative back to a positive if it shows up after the time the window closes.
snowsquirrel: Yeah, I realize I may have screwed myself. They moved the auto-feedback time up by a week which kind of caught me off guard. Even when it was 3 weeks, it often takes long than 3 weeks for a game to come from US to Canada, and leaving negative feed back every time, then having to turn around 1 or two days later an email goozex to retract the negative feedback was just too annoying. I also, I was actually on holidays the the week the trade was closed, and not receiving my email. ~S
Probably not as annoying as losing 2000 points and 2 trade tokens though, eh?
kcollins1304: snowsquirrel: Yeah, I realize I may have screwed myself. They moved the auto-feedback time up by a week which kind of caught me off guard. Even when it was 3 weeks, it often takes long than 3 weeks for a game to come from US to Canada, and leaving negative feed back every time, then having to turn around 1 or two days later an email goozex to retract the negative feedback was just too annoying. I also, I was actually on holidays the the week the trade was closed, and not receiving my email. ~S Probably not as annoying as losing 2000 points and 2 trade tokens though, eh?
Not to mention entirely inaccurate, in that a negative feedback that is pending can be rescinded by the buyer in about 2 clicks of the mouse. There is no need to send an email to the G-Team, and it is far from being a painful process.
Join the Goozex Pokerstars Club!
GreenManGaming
Amen to that!
It is two weeks since auto-close. But it would have been one week under old system.
Anyway, I am not here to defend myself. I know I f'd up. Do I think the 2 week auto-close is a little quick. Yeah, but that is off topic. I should have dealt with it diffferently yes. I knew that before being told that on this forum. I am not being ignorant, demanding, nor placing blame on anyone but myself.
I am here saying I got ripped off by 2 users (likely the same person) whom Goozex likely knows to be a fraud. Could I have a one time amnesty, and get my 2000 points back. I don't even care about the trade credits.
I actually didn't know that. Makes me feel even more daft....
All:
I do appreciate all information that has been shared here. But commenting on my stupidity as a way to get your post count up is lame. Post away if you have advice.
any animosity aside, e-mail feedback@goozex.com as the forums aren't the place to request this. A mod may flag it, but you need to email regardless.
Holy cow, dude. Who pooped in your Cocoa Puffs?
Thank you. I didn't post here because I wanted to rant, only because they when I was searching for a support email, I kept getting funneled to this forum. I so though maybe that is how they dealt with it. Initially I emailed the info@goozex email (which felt wrong) but I thought feedback was for site feedback. Anyways at your suggestion I emailed 'feedback' as well.
Renaissance 2K: G-Nitro: LOL at this post. Leave negatives like you are supposed to and you won't have the system auto-close. It is not Goozex's fault you failed to be responsible as a buyer and leave proper feedback within the time allowed. You can e-mail Goozex at feedback@goozex.com and request them to fix this. I must say I hope they don't and you learn your lesson. You ripped yourself off by not leaving the feedback. EPIC FAIL! Holy cow, dude. Who pooped in your Cocoa Puffs?
Tends to happen during the last couple hours of a midnight shift. xD
snowsquirrel:They moved the auto-feedback time up by a week which kind of caught me off guard.
This happened months ago
snowsquirrel: Even when it was 3 weeks, it often takes long than 3 weeks for a game to come from US to Canada
Still is 3 weeks for international trades
snowsquirrel:leaving negative feed back every time, then having to turn around 1 or two days later an email goozex to retract the negative feedback was just too annoying.
This is what the dispute system is for, there is no need to go through this process