I recently recieved a game that I requested full package and recieved disc only and the disc was really messed up and my xbox is having trouble playing it. I left negative and when the seller contacted me he said he'd give me a refund and I explained the only real way to do that would be for him to accept the negative and I'll send him the game. But he says he's not comfortable accepting it until I send the game back which is fair but thats put me in the same situation. Here's an excerpt of the conversation:
The best suggestion I an think of would be to escalte it to goozex.. Since you filed a non-working disc feedback, they'll request th game from you. Send it to them, and then he'll ave the option of getting it back from Goozex if he pays something like 3 tokens.
It sounds like the seller is trying to do the right thing. Have him cancel the transaction from his end. That way, you get your points and token back immediately and get right back in line to get the game again. You can then work it out with him how to do the return.
Putting Goozex in the middle won't save you anything, and could cost you if Goozex finds the game playable. Negative sould pretty much be reserved for cases where the seller isn't working with you.
sinnr: It sounds like the seller is trying to do the right thing. Have him cancel the transaction from his end. That way, you get your points and token back immediately and get right back in line to get the game again. You can then work it out with him how to do the return. Putting Goozex in the middle won't save you anything, and could cost you if Goozex finds the game playable. Negative sould pretty much be reserved for cases where the seller isn't working with you.
he said the seller won't cancel until he gets the game back. Sounds like it should just be sent to goozex. It seems like they often give both people positives and their points anyway, if they get the game to work or there is a remote chance the damage could have happened in shipping.
As the verified answer says, escalate it to Goozex. They will have you send them the game and give you tokens to cover the shipping costs. They will then offer the buyer the chance to have the game returned to him for tokens to cover their shipping costs.
Everyone is protected this way by the Goozex Guarantee.
Goozex Forum Moderator
tranceFusion: sinnr: It sounds like the seller is trying to do the right thing. Have him cancel the transaction from his end. That way, you get your points and token back immediately and get right back in line to get the game again. You can then work it out with him how to do the return. Putting Goozex in the middle won't save you anything, and could cost you if Goozex finds the game playable. Negative sould pretty much be reserved for cases where the seller isn't working with you. he said the seller won't cancel until he gets the game back. Sounds like it should just be sent to goozex. It seems like they often give both people positives and their points anyway, if they get the game to work or there is a remote chance the damage could have happened in shipping.
Apparently I missed that., Obviously, it would be foolish to return a game to the seller prior to the transaction being cancelled.
I haven't seen cases where Goozex has decided in favor of both seller and buyer. My experience is that it's definitely one or the other, or even neither, but not both.
sinnr:I haven't seen cases where Goozex has decided in favor of both seller and buyer. My experience is that it's definitely one or the other, or even neither, but not both.
It has happened twice in the past week or so that I'm aware of. The most obvious situation is where a game is damaged in transit.
taintedzodiac: sinnr:I haven't seen cases where Goozex has decided in favor of both seller and buyer. My experience is that it's definitely one or the other, or even neither, but not both. It has happened twice in the past week or so that I'm aware of. The most obvious situation is where a game is damaged in transit.
I should clarify that I'm not saying that it doesn't happen, but only that Goozex is probably not in business to keep everyone happy just because something went wrong with a 3rd party. There is a cost associated with sending items to Goozex, and someone besides Goozex will usually end up with the final bill.
Regardless, it does sound like the buyer should escalate in this case, although I am not assuming that they'll get the desired resolution.
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sinnr:I should clarify that I'm not saying that it doesn't happen, but only that Goozex is probably not in business to keep everyone happy just because something went wrong with a 3rd party. There is a cost associated with sending items to Goozex, and someone besides Goozex will usually end up with the final bill.
While either side may end up footing an extra few tokens for shipment, that always seems kind of trivial to me. Rarely have I heard of someone not either getting the game back or their points, unless it was very clear that they didn't do what they were supposed to in the transaction.
tranceFusion: sinnr:I should clarify that I'm not saying that it doesn't happen, but only that Goozex is probably not in business to keep everyone happy just because something went wrong with a 3rd party. There is a cost associated with sending items to Goozex, and someone besides Goozex will usually end up with the final bill. While either side may end up footing an extra few tokens for shipment, that always seems kind of trivial to me. Rarely have I heard of someone not either getting the game back or their points, unless it was very clear that they didn't do what they were supposed to in the transaction.
Rare, perhaps, but it does happen. I'm still waiting on a return from February which I have been charged tokens for. I don't expect I'll ever see it.