What?? User got positive feedback for cracked game I sent in???

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cheeznrice replied on 03-09-2010 1:51 PM

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JBlade00:

Did Goozex even check the game?

If they made a ruling they did.  In instances where Goozex refunds the buyer and credits the seller other factors are at play that you and I might not be aware of.  Seller might have had proof that the game wasn't broken before he shipped it and was mishandled by USPS.  I wouldn't stress out about it, you were refunded for the trade and should move on.

However, if you require more information send an email to feedback@goozex.com and ask for an explanation for their ruling.  Also, check the Dispute Resolution Centre under closed cases.  You can see their ruling there.

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JBlade00 replied on 03-09-2010 2:00 PM

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I have a hard time believing that it was broken in shipping. The case was file for the most part. I can't image the plastic ring of the disc cracking without any pressure on the case. The disc looked worn as well. They were long cracks, almost from the inner ring to the disc itself.

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cheeznrice replied on 03-09-2010 2:07 PM

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I bought a new copy of RE5 from FS and it was cracked when I opened it...so who knows.

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JBlade00 replied on 03-09-2010 2:11 PM

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I checked the information in the dispute and it doesn't say why they changed it to positive... Just said that they changed it to positive after inspection. I am baffled at this situation... So sending cracked discs is OK???

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cheeznrice replied on 03-09-2010 2:14 PM

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JBlade00:

So sending cracked discs is OK???

No it's not, but as I suggested email feedback@goozex.com and ask them to explain their ruling.  Include:

• your ID and role
• seller's ID
• feedback left
• shipped to Goozex for inspection
• feedback reversed

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JBlade00 replied on 03-09-2010 2:20 PM

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Done and done. Thanks.

For me it's awesome that I got the points and tokens back, but it is a point of principal that the user get a negative. Switching it to positive justifies the seller being negligent when sending games. They will have a feeling of "I was right" when they clearly weren't. It's pretty unnerving to me. I appreciate the help. I love Goozex but some things are starting to spoil the experience a little bit.

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cheeznrice replied on 03-09-2010 2:26 PM

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JBlade00:

For me it's awesome that I got the points and tokens back, but it is a point of principal that the user get a negative. Switching it to positive justifies the seller being negligent when sending games.

I don't disagree with you.  It's unfortunate they didn't elaborate on their ruling in the dispute resolution centre.

Feel free to keep us posted here though

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JBlade00 replied on 03-09-2010 6:30 PM

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So they responded to the email saying that there isn't sufficient evidence that the user knew about the disc being cracked. I can understand their point, but am kind of irritated... Just feel like a lack of justice.

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stoudman replied on 03-10-2010 1:51 PM

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So the inner ring of the disc was cracked? You mean like...the part that doesn't affect the actual content on the disc whatsoever? I mean obviously the condition isn't great and you'd have to be careful with it, but if the content on the disc itself isn't cracked, then how can you really give a negative?

I think I'd be a little pissed if this happened to me too, but I'd give a +5 because of the condition of the game, providing after testing the game out that it worked okay and the crack was nowhere near the content on the disc.

Why are you so bound and determined that this guy gets a negative? Was the crack on the inner ring really causing a problem with the gameplay? If so, how come Goozex didn't find a problem with the gameplay? I dunno, it just seems a little ridiculous to me.

I got a DVD set recently, and on each of the DVDs the inner ring there were small pockets of air caused by an improper production of the DVD, but the discs and the content on the discs themselves were perfectly fine and play absolutely perfectly. If the purpose that I got the product for is fulfilled, how can I complain about something that literally does not effect that purpose?

Granted a crack is different, and there are perfectionists in this world, and a lot of people want their media to be in tip top shape, even if the shape doesn't necessarily affect the gameplay. However, I think that once you've sent it in and even Goozex has determined that it works, there's not much you can do but to try and get the game from another user.

If you're not placed back in line, that's something else to complain about, but you should be so no worries.

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Foltzie replied on 03-10-2010 2:01 PM

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stoudman:

So the inner ring of the disc was cracked? You mean like...the part that doesn't affect the actual content on the disc whatsoever? I mean obviously the condition isn't great and you'd have to be careful with it, but if the content on the disc itself isn't cracked, then how can you really give a negative?

I think I'd be a little pissed if this happened to me too, but I'd give a +5 because of the condition of the game, providing after testing the game out that it worked okay and the crack was nowhere near the content on the disc.

Why are you so bound and determined that this guy gets a negative? Was the crack on the inner ring really causing a problem with the gameplay? If so, how come Goozex didn't find a problem with the gameplay? I dunno, it just seems a little ridiculous to me.

I got a DVD set recently, and on each of the DVDs the inner ring there were small pockets of air caused by an improper production of the DVD, but the discs and the content on the discs themselves were perfectly fine and play absolutely perfectly. If the purpose that I got the product for is fulfilled, how can I complain about something that literally does not effect that purpose?

Granted a crack is different, and there are perfectionists in this world, and a lot of people want their media to be in tip top shape, even if the shape doesn't necessarily affect the gameplay. However, I think that once you've sent it in and even Goozex has determined that it works, there's not much you can do but to try and get the game from another user.

If you're not placed back in line, that's something else to complain about, but you should be so no worries.

Actually, it is a big deal. First, forget this is Goozex and consider it Gamestop. People lose their minds over condition of games at Gamestop numerous times. I know that when I worked at Game Crazy, we were not supposed to take in games with any crack, inside ring or out. The reason?

Those inner cracks can get bigger, bringing two problems. Problem 1-eventually affects the data, and disc is unplayable. Not good, and then you can't trade the game OR play it.

Problem 2 is much worse. The disc could eventually shatter as it spins in your system, which can break your dvd-rom. Now, instead of being out a few hundred points or even up to $60, you have a broken $200+ system.

And this problem can be relieved by installing the game so it does not spin(thus the crack will not expand), but remember, not everyone has a hard drive.

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cheeznrice replied on 03-10-2010 2:05 PM

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When I bought my RE5 Elite the copy of RE5 I had was cracked on the inner ring.  My 360 wouldn't read it, nor did I try it more than once.  Why would I want to risk damaging a $450 console to install a broken game?  Instead I took the game to FS, explained what happened and exchanged it.  I think the buyer is well within their right to leave negative for such a thing, but I think Goozex handled this well.  Both buyer and seller were looked after.

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TenTonHammer23 replied on 03-10-2010 2:18 PM

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A cracked disc like that is a ticking time bomb.  I wouldn't run them in my machine, cause its a cracked item being spun at a high rate of speed.  If it cracks more or breaks, you're screwed on the console.   That being said, if the game was sent in to inspection, it is possible the game was cracked in transit, and the user might have had some proof that it was.  I know quite a few people on the forums have said before they take pictures of discs they send off, either multiple pics, or picture of the disc in a mirror to show the label as well.  That may be the case.  And yes, a disc can be cracked without the case being busted, especially in these new "eco-cases".  They are flexible and flimsy, and all it takes is the case being twisted the wrong way to crack the disc but not the case.

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JBlade00 replied on 03-10-2010 3:14 PM

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I had a Rock Band 2 disc that I bought brand new that had one of those crappy cases. Every time I put the disc back in the case (I am very careful with my games) it added stress to the ring. Eventually, it started to crack and even tiny pieces of plastic came off. The game worked for a while but eventually the cracked got too long and the 360 wouldn't read it anymore. This was before I realized how dangerous it could have been. Within 60 days of purchase I told EA the issue and they sent me a brand new disc free of charge.

I guess technically it IS "possible" that this game was cracked in transit... but me being the realist that I am, have a hard time believing it. I looked up the other feedback from the seller and he was left 3 feedback for FUBAR'ed discs (very scratched). One he sent full package without the manual. This gives me slightly more reason to believe that they just didn't care. I also gave him the option of sending it back to him after he sent me this message;

"I have never heard of this hairline crack issue before and think you made it up because you found the game boring as I did and want a quick return of your points. You might be using my past against me but I say if a game plays it is a good trade. Take it to goozex if you must, but that game works."

He wanted nothing to do with it because he knew I couldn't prove it (or at least was willing to risk it cause he probably doesn't care about his feedback). That message he sent (verbatim) tells me that he knew about the cracks but sent it anyways because he knew the game worked (and it probably did, at the time). But it's not something that I want or HAVE to deal with. The game is broken. IE: cracked.