What do I do if I recieved a dvd and it is unplayable.

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Kameleon replied on 02-26-2010 8:54 PM

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If you want, you could accept the cancel (I'm assuming they requested a cancel) and put return to sender and technically it shouldn't cost any party anything in terms of shipping. Of course, this is if you want to be nice to the sender about it.

If you really feel like it though, you can escalate it to Goozex and cancel the trade that way (both parties have to explicitly state that they want to cancel the trade by sending the item to Goozex). You'd have to send it to Goozex, then they'd inspect it and give your points, token, and reimburse you for shipping in tokens.

I'm not too sure about the legality of the first option though, so the second option would be best for you.

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ApostleOfGod83 replied on 02-26-2010 8:59 PM

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Would this get me my points and token back?

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devyanks90 replied on 02-26-2010 9:04 PM

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you aren't supposed to return to sender after you open the package in question

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ApostleOfGod83 replied on 02-26-2010 9:08 PM

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So what do I do, I want my points back and I have never been in this sort of situation before.

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ApostleOfGod83 replied on 02-26-2010 9:30 PM

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I think I will escalate it to goozex because I don't want to get screwed, even though he asked me to send it back to him I would rather keep goozex in the loop. So would escalating it to goozex be the best option. Since I would like to cancel it since this incident has made me no longer want it anymore. Also what would my reply be to him since he wants me to send it back to him and I would like to escalate it to goozex and cancel it.

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ApostleOfGod83 replied on 02-26-2010 9:41 PM

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I think I will do what you suggested, I sent him a message almost exactly as you said it since it sounds good the way you put it. I mean I don't want to be a douche to the guy but I don't want to lose my points and token in case he screws me over.

Edit: Everytime I mention the fact that I would like to escalate, he is telling me to send it back to him so he can resurface it or something. The problem is it is so badly scratched on the top and bottom that I don't think that will do anything.

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Kameleon replied on 02-26-2010 10:16 PM

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If they keep insisting, there's not really much you can do about that. They're either going to have to deal with the negative or cancel it the way you're suggesting.

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ApostleOfGod83 replied on 02-26-2010 10:48 PM

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He just sent a reply stating he has a professional resurfacing machine, my only question is that if he had it to begin with why was it not used before he sent it to me... that just sounds suspicious to me.

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tammuz replied on 02-26-2010 11:50 PM

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one thing you don't want to do is leave a negative feedback. I gave someone an inplayable disc and he left me a negative feedback. I sent him a brand new game the next day with money to send the brolen disc back to me. He could have contacted me first.

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ApostleOfGod83 replied on 02-26-2010 11:58 PM

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I already did we are in dispute right now, I have never had an unplayable disc so I did what someone told me to do is leave a negative and dispute it. I want to escalate it to goozex but he keeps saying he wants it back, but I don't want to get screwed. I have been screwed like this before, not on this site though. Also retaliatory feedback is against goozex rules I believe. Someone correct me if I am wrong.

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ApostleOfGod83 replied on 02-27-2010 2:02 AM

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He still wants me to send it back, even though I have told him I would like to cancel (I did not say this to him) but if I wanted a disc that looks like they used it as a coaster I would have looked in the garbage.

Edit:  I escalated it to goozex so what next>?

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agreedagreed replied on 02-27-2010 10:38 AM

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Kameleon:

I copy and pasted this from what cheeznrice would always provide as the solution

not at all or in any way attempting to hijack or sidetrack this thread, but I just really felt it needs to be said that cheeznrice will NOT always provide this information, as would have been very helpful   (and where were you for that matter, Kam, when I could have used a little calm, informative posting?) he will sometimes at least lately ridicule your user name and tell you to stfu, basically. awesome from a moderator.

for those of you who don't know (under rock dwellers, etc) I just received an unplayable disc as part of  a Guitar Hero bundle, (guitar works perfectly) so while slightly different, as in my escalation involves a much higher initial outlay of shipping cost, which supposedly will also be reimbursed (fully? idk) , I am in the same boat as you, Ap o God, and fortunately or un, i don't have prior experience with giving a negative at all. 

My guy also refused to do anything but offer to paypal me the funds to ship it back to him (the game) which on the surface sounds fine, but I am glad to see some written defense of my feeling that I would have potentially been screwed had i done so. I mean I'm really not inclined to trust the guy who didn't even send me FP as agreed, much less a playable disc.  I have to decide by Tuesday, whether to leave negative or in my case there is the option to not  - keep the guitar and eat the non working (badly scratched as well, like yrs)  disc (or play frisbee with it, you know whatev)

The problem with this option is I would have to leave a positive , and there would be the possible assumption (from the seller and some of the JA on the forums) that I was lying to begin with.  because there would be no Goozex inspection.  On the positive side, I could relax and play GH Aerosmith and get some of the others game only in the near future, including the Legends of rock I was promised.  and maybe it's resurfaceable, i don't know, it would basically cost me the same to buy a resurfacer, as to get another Legends of Rock. no guarantee it would work, one at least is a very deep scratch.

So I would definitely recommend keeping Goozex in the loop in your case, only rarely do they screw over an honest user, by mistake. from what I've read.  you will most likely be much better off, safety wise.

JA= jackasses