10:36 AM today, I got the following email:
Hello xxxxxxxxxxxx, Goozex member <xxxxxxxxxxxx> wanted to let you know that they have shipped "xxxxxxxxxxxx" (system: Nintendo DS). Below is optional information they may have provided.
2:01 PM today, the following PM exchange began:
I thought I was reasonable (if a little confused and mildly frustrated) so far, but here comes the hate:
Thoughts? Looks like my reference to Goozex support is what set him off, but as opposed to a threat, I was hoping they could offer some help here. So as I asked in the title, am I out of line here?
Hello dinaboo,
Thank you for posting. We are sorry to read about your difficulties with that seller. Typically, the seller should send you the incomplete package (we assume it's a working game without accessories that affect it's playability), and you report neutral feedback resulting in you receiving the working item you requested, and the seller taking a hit to their feedback score. This seller has made this a special circumstance situation where we are making a one-time exception and authorizing you to report any form or negative feedback immediately.
BE WARNED: Although this may not apply to you, we must warn you that if your PM correspondence was edited in any way other than removing vulgarities and/or nicknames, then this exception made for you is no longer a possibility, and you should report feedback as normal.
We expect 1 of 2 outcomes as a result of negative feedback:
1. Seller disputes the negative, which will bring you to the resolution center. We recommend you escalate the dispute immediately, so that Goozex can finalize it ASAP, providing you with a full refund.
2. Seller doesn't care to dispute, and allows the 72-hour timeframe to expire, providing you an opportunity with an undisputed refund.
In the feedback comment, you should post "Instructed to report this feedback by Chooch in this thread: <provide link here>"
Note: As some of the other users have said, a trade cancellation is present at the time that the transaction is initiated. Once shipment is confirmed, the trade cancellation option disappears. The only time the trade cancellation becomes available again is within the resolution center (resulting from a dispute). Although we continue to receive requests to do such, we currently cannot cancel any transactions; trade cancellations must be completed between both traders.
Also, I'm going to remove the other verified responses to provide concise clarity. (the responses are accurate, and helpful, but this reply creates redundancy)
We apologize for any inconvenience this may have caused you.
dinaboo: I left negative feedback and after the seller responded (with yet another personal attack), I escalated to Goozex. I also received a cancellation request from the seller. Should I accept it, or wait for the dispute process to play out first? Thanks again for all your help.
I left negative feedback and after the seller responded (with yet another personal attack), I escalated to Goozex.
I also received a cancellation request from the seller. Should I accept it, or wait for the dispute process to play out first?
Thanks again for all your help.
Both you and the seller originally wanted to cancel the trade. Aside from the seller's inability to maintain communication in an appropriate manner, you two have reached your goal (seller initiated a trade cancellation). We recommend you accept the trade cancellation immediately to have your points returned and your queue position reinstated. Thanks again for double-checking on a step-by-step basis to ensure you are following proper procedures. We hope this resolves the issue entirely, and you can resume trading worry-free. Happy Trading!
[:'(] ....I just love happy endings.
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G-Nitro: TenTonHammer23: What's up with the douchebag traders here in the last few days? I guess the point sale brought in some dandies. It only helps build my "Do Not Trade With" list. :D
TenTonHammer23: What's up with the douchebag traders here in the last few days? I guess the point sale brought in some dandies.
What's up with the douchebag traders here in the last few days? I guess the point sale brought in some dandies.
It only helps build my "Do Not Trade With" list. :D
Can I get access to this list? I'm sure yours is quite substantial and would help me avoid the problem traders...
Thanks for everyone's lightning quick help and support on this. Chooch, I'll do as instructed ASAP. Quick question: Does it matter which comment I select on the Negative Feedback tab?
BTW, an apology on Goozex's behalf is nice, but completely unnecessary. The Goozex community, mods and customer service have been very impressive, and although this is easily my most negative experience so far, most have been very positive. And with 100+ tokens (thanks to Goozex's responsiveness to my comments on the freakin' sweet Gift Card Sale thread) and over 14,000 points, I'm certainly not going anywhere anytime soon. :)
kwaz28: G-Nitro: TenTonHammer23: What's up with the douchebag traders here in the last few days? I guess the point sale brought in some dandies. It only helps build my "Do Not Trade With" list. :D Can I get access to this list? I'm sure yours is quite substantial and would help me avoid the problem traders...
Actually only about 4 or 5 people on it. lol
dinaboo:Chooch, I'll do as instructed ASAP. Quick question: Does it matter which comment I select on the Negative Feedback tab?
Technically no exception is made if you report negative for "item not received", but this feedback is only available after a specific duration of time.
The exception is made for you to report the only negative feedback that's available immediately, which is "unplayable disc".
We prefer that you report the most appropriate feedback, which would be "item not received", but understand if you'd like to take advantage of the one-time exception and report negative for "unplayable" for an expedited resolution. In the end it's your choice.
P.S. lol @ nitro's 'list'
G-Nitro: kwaz28: G-Nitro: TenTonHammer23: What's up with the douchebag traders here in the last few days? I guess the point sale brought in some dandies. It only helps build my "Do Not Trade With" list. :D Can I get access to this list? I'm sure yours is quite substantial and would help me avoid the problem traders... Actually only about 4 or 5 people on it. lol
Share it already!!! If you refuse to trade with these 4 or 5, then I most definitely don't want to trade with them!
kwaz28: Share it already!!! If you refuse to trade with these 4 or 5, then I most definitely don't want to trade with them!
Its saved on my computer at home. LOL :P
G-Nitro: kwaz28: Share it already!!! If you refuse to trade with these 4 or 5, then I most definitely don't want to trade with them! Its saved on my computer at home. LOL :P
Please take that conversation to private messages. Leave this thread open for communication regarding the OP's situation, and the OP's situation only.
Chooch: dinaboo:Chooch, I'll do as instructed ASAP. Quick question: Does it matter which comment I select on the Negative Feedback tab? Technically no exception is made if you report negative for "item not received", but this feedback is only available after a specific duration of time. The exception is made for you to report the only negative feedback that's available immediately, which is "unplayable disc". We prefer that you report the most appropriate feedback, which would be "item not received", but understand if you'd like to take advantage of the one-time exception and report negative for "unplayable" for an expedited resolution. In the end it's your choice. P.S. lol @ nitro's 'list'
dinaboo:I also received a cancellation request from the seller. Should I accept it, or wait for the dispute process to play out first?
Earlier, I would have said accept it. Now I'm unsure what you should do because of the way the seller has been acting. You could still accept it with an explanation of why you had to leave a negative. That would probably make the seller feel ashamed about the way he acted. Whatever the case, an apology by the seller is in order.
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CHOOOOOOOOCCCCH
Done and done! Thanks again! Killer customer service/community responsiveness all around. Very happy with the way this all worked out. I don't have the time or patience for petty disputes, I just want to play (and trade) games. :)