Burn marks on promo cases

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JoeCamNet Posted: 12-08-2009 12:09 PM

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Anybody else get any promo movies from users where the manufacturer puts a burn mark through the case and the UPC of the item?  This annoys me to no end.  Most of the time, there's barely a scratch on the artwork and the case is what has taken all of the abuse.  Situations like this, I don't even know what kind of feedback to leave.  Personally I feel I should leave a +5 for the damage, but I don't know.
I've gotten my second promo burn item in today.  The first one was brand new and sealed, but with a burn through the case and UPC.  I figured it deserves a tip for being sealed, but a +5 for the damage so I met in the middle with no tip and a +10.  Now I've gotten another one in today that's not sealed, but still has that nice burn in the case which means I need to replace it.  I don't think I'd be as annoyed if the seller told me beforehand that it was a promo with a damaged case, it's that surprise when I open a package and feel that mark on the back that gets to me.

Anybody else getting movies like this?  What kind of feedback are you leaving?  I didn't leave feedback for this one that just came in today, but considering the user is new I'm probably gonna end up just giving a +10 just to be a "nice guy".

EDIT: Image added

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batmania15 replied on 12-08-2009 12:11 PM

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Could you post a picture of what this looks like?

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Chambered replied on 12-08-2009 12:15 PM

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Yeah...no idea what you're talking about...

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cheeznrice replied on 12-08-2009 12:20 PM

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Chambered:

Yeah...no idea what you're talking about...

Ditto.

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JoeCamNet replied on 12-08-2009 12:25 PM

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Best pic I got with my phone.  it's a burn through the case and artwork to mark the UPC to prevent returns of movies.  It's annoying and something that could easily be prevented by simple communication...
If for some reason the image doesn't work, http://twitpic.com/sotco

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dustin25ship replied on 12-08-2009 12:26 PM

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I'm not real sure what you're talking about here.  However, if this is something done by the manufacturer, then I would think you should really leave +10.  That would be like me penalizing someone for sending me a game in one of the flimsy new 360 games cases, because I don't like the case.

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cheeznrice replied on 12-08-2009 12:42 PM

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dustin25ship:

if this is something done by the manufacturer, then I would think you should really leave +10

These are my thoughts as well, but I also understand why you'd be annoyed JCN.  Quite often a simple PM prior to mailing the product goes a long way.

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JoeCamNet replied on 12-08-2009 12:44 PM

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My thoughts exactly.  I wouldn't be as annoyed if these people told me ahead of time.

I guess this is like stickers on artwork... not the cause of the buyer, but they certainly could've informed the buyer beforehand.  In my eyes, this is not the condition I'm expecting the DVD to be in.  But like I said, I'm probably just gonna give a +10 anyways.

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batmania15 replied on 12-08-2009 12:46 PM

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The lowest I would give is a +5 which is still good positive feedback but just note that in comments why you left a +5 as apposed to the +10.

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cheeznrice replied on 12-08-2009 12:46 PM

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I'd just mention in the feedback a heads up would have been appreciated.

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Renaissance 2K replied on 12-08-2009 1:03 PM

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I've heard of holes punched in the UPCs, but not burn marks.

In any case, if you want to leave a +5, that's fine as long as you explain why in the feedback.  I think this warrants a "heads up" about as much as sending a Greatest Hits release does; in other words, not at all.

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Maskim replied on 12-08-2009 2:16 PM

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At least it's better than when they used to drill a hole through the upc and through the entire case like on old psx games.

Not by much, but a bit better.

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ElfShotTheFood replied on 12-08-2009 2:47 PM

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Cover the disfigurement with a Gamestop sticker.

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JoeCamNet replied on 12-08-2009 2:49 PM

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*rimshot*

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kevlar51 replied on 12-08-2009 4:08 PM

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I couldn't see the picture.