Goozex Exchange Order never received

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Goozex Exchange Order never received

Forums » Goozex » Help & Support » Goozex Exchange Order never received

Goozex Exchange Order never received

12-08-2009 10:16 AM by Chooch. 8 replies.

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This post has 1 verified answer | 8 Replies | 3 Followers

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homern3d posted on 12-07-2009 3:01 PM | Locked

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I was looking through the Goozex help pages and couldn't find any information regarding Goozex Exchange orders that were never received. I placed my Goozex Exchange order on October 15th and have yet to receive the game. I even emailed help@goozex.com and have not received any response for a week now. Has anyone had this problem? What do I do? I've had over 60 successful trades with Goozex before, but this is my first time using Goozex Exchange and my first real problem receiving a game through Goozex.

Filed under: Goozex Exchange

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140 Posts

Chooch replied on 12-08-2009 10:16 AM | Locked

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Verified by homern3d

I remember that inquiry personally, so I investigated. Hmm You should have received a response to your email inquiry before this thread was created. Please double check your spam settings to ensure you are receiving our correspondence. We are providing the same message below for your quick review:

Hello homern3d,

Thank you for contacting Goozex. We apologize for the delays. We are providing you with the tracking information regarding your purchase:

Information about shipment
Ship Carrier: UPS
Tracking Number: 1Z8E26Y00318076418
Status: In transit

Order #: 104-1717005-6445065
Shipment Date: December 5, 2009
Destination: UNION CITY, CA, US
Estimated Arrival: December 8, 2009

Track your package
Date Time Location Event Details
December 6, 2009 05:25:00 PM West Sacramento CA US Shipment received by carrier
December 5, 2009 11:18:22 AM Fernley NV US Shipment has left seller facility and is in transit

~The Goozex Team~

www.goozex.com

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1,364 Posts

batmania15 replied on 12-07-2009 3:04 PM | Locked

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HOLY CRAP YOU WAITED THIS LONG, you have more patience that i my friend. I had this same problem but i caught it after not getting the game for a week. I posted a forum as you just did and that's how the G TEAM got involved. My package ended up get shipped to a completely different address in another state and signed by someone other than myself. They fixed the issue and sent me another copy.

You can try PM'n blackcoyote he was real helpful for me as well as cheeznrice. They will probably see this post as well and flag it.

Pm me your email addy for Lockerz invite have 9 left redemption coming soon

19 Posts

Cyphilis replied on 12-07-2009 4:16 PM | Locked

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I've read a few of these threads. From what I have learned, Goozex orders the game from Amazon and really has no control over shipping and shipping times. However, if you waited that long I think you have a real complaint. I used the exchange last week on MW2, we'll see how long it takes and if I even get it this year.

1,461 Posts

IrishFan replied on 12-07-2009 7:05 PM | Locked

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I would PM Blackcoyote he is real helpful and as far as i know the one you should talk to about this issue anyway.

1,780 Posts

Zenverse replied on 12-07-2009 10:01 PM | Locked

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I don't think they all come from Amazon. I ordered the Bluray Up when it was still offered and it took a week or two to arrive and came with an invoice from Deep Discount sold to BUY DOT COM. This confused me a little, but I had the movie, so I wasn't worried.

57 Posts

Pr0J3cT47 replied on 12-07-2009 10:05 PM | Locked

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batmania15:

HOLY CRAP YOU WAITED THIS LONG, you have more patience that i my friend. I had this same problem but i caught it after not getting the game for a week. I posted a forum as you just did and that's how the G TEAM got involved. My package ended up get shipped to a completely different address in another state and signed by someone other than myself. They fixed the issue and sent me another copy.

You can try PM'n blackcoyote he was real helpful for me as well as cheeznrice. They will probably see this post as well and flag it.

Damn that person must be the luckiest dude EVER. Hope it wasn't Modern warfare 2

1,364 Posts

batmania15 replied on 12-08-2009 9:50 AM | Locked

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Pr0J3cT47:

batmania15:

HOLY CRAP YOU WAITED THIS LONG, you have more patience that i my friend. I had this same problem but i caught it after not getting the game for a week. I posted a forum as you just did and that's how the G TEAM got involved. My package ended up get shipped to a completely different address in another state and signed by someone other than myself. They fixed the issue and sent me another copy.

You can try PM'n blackcoyote he was real helpful for me as well as cheeznrice. They will probably see this post as well and flag it.

Damn that person must be the luckiest dude EVER. Hope it wasn't Modern warfare 2