Hello. You are here most likely because someone on the forums has sent you here. Below is a list of the most common questions we've seen on the Goozex forums. They are divided up into general categories and hopefully you will find the answer you are seeking quickly.
You can also check the Goozex HELP GUIDE: the list of most common discussion threads on the forum.
The Goozex golden rule: when in doubt send a polite and friendly private message to the other member about your problem.
These Q&A's will change as we continue to get more common questions. Good luck and thanks for coming to the forums for support!
CREDITS & POINTS
Q. Trade Credits – What are they?
A. They are credits needed to receive a game. Only one trade credit per game received. Ex. You want Halo 3, you will need 1,000 points and 1 trade credit
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Q. How do I get trade credits?
A. One of two ways. 1) buy them through “My Account” 2) Refer your friends – those that become active positive traders earn you free trade credits!
Q. Goozex Points – What are they?
A. They are values assigned to games by Goozex. You can think of them as the price of games on Goozex. Halo 3 is now worth 1,000 points. Halo 2 is currently worth 150 points.
Q. How do I get Goozex points?
A. One of two ways. 1) buy them through “My Account” 2) Trade out your games. If you send out Halo 3 you will earn 1,000 points and can use that on any game you want on Goozex.
Q. Help! I had points that are now missing, where did they go?
A. First check your request list. Look for any games that are new and coming to you. Also check if any games are currently matched to you. Goozex puts in reserve the amount of points you need for a game when you are in the matching cycle.
Q. Help! I have negative points, how is that possible?
A. Check if you cancelled a trade recently. Depending on what trading activity happened before you cancelled a trade, your points as a seller may have been more than your current balance and placed you into a negative balance.
Q. I see a game that doesn’t have an accurate points value – who should I tell?
A. Please send an email to help@goozex.com about this and we will investigate immediately!
TRADING
Q. What does “turns to go” mean?
A. It means your spot in the queue for a specific game. If you have 2 turns to go then it means you are third in queue.
Q. Why am I not being matched for this game?
A. Look to see if you have the following: 1) enough points and at least one trade credit 2) don’t have the game on hold 3) the game is being offered 4) you are next in line
Q. Man, I’m so far from being first in line, can I get this game
A. Yes and maybe sooner than you think. Everything depends on what members have enough points, trade credits, trading slots, vacation mode and games on hold.
Q. Help! I’ve been matched for a game for a long time, what is going on?
A. You may be cycling through different sellers for the same game.
Q. Help! I am matched for a game, but I changed my mind, how can I cancel a match?
A. You can’t. Goozex assumes that your active requests are games you want now.
FEEDBACK
Q. Hey, it’s been more than two weeks and no game – should I worry?
A. Not really. The USPS sometimes has delays and this may be the case. Goozex will send you two emails before the trade is automatically closed: once with 7 days remaining and the next with 3 days remaining. We recommend giving “Game Not Received” feedback after the 3 days warning.
Q. Help! I sent a game out and still haven't received feedback, what can I do?
A. First you may want to send a gentle reminder to the buyer to give feedback. If after 21 days after the send date you don't get feedback the trade will automatically close and you will received positive feedback.
Q. Hey I gave negative feedback but got the game later – can I have the feedback reversed?
A. Yes! Please send an email to feedback@goozexcom with your note about reversing the feedback. All trades can have the feedback reversed!
Q. Help! I got negative feedback and I know I sent the game or that it worked – what can I do?
A. First, send a private message to the buyer and ask if they received the game. Depending on the response you can then email feedback@goozex.com for a full investigation.
Q. Should I be worried if I get or give negative feedback?
A. We watch for multiple negative feedbacks in a short amount of time for both the buyer and seller. If you are a buyer consistently giving negative feedback we will contact you directly and may follow-up with an account suspension. If you have multiple negative feedbacks as a seller in a short amount of time we will suspend your account without warning.
Q. I suspect a scammer on Goozex, what should I do?
A. Please send a note to feedback@goozex.com about what you have experienced.
Q. Help! I received Guitar Hero II (or any other game/accessory type game) without the accessory – what do I give as feedback?
A. Depends on how you requested. If you requested full package then you should have expected the accessory as well. If you requested anything else, then you should have expected the game without the accessory.
SHIPPING
Q. Hey, what’s the best mailer to ship?
A. Goozex members prefer to ship using a standard bubble mailer. This can cost an additional $1.00 in shipping. You are not required to use this, but it is the best way for you to avoid negative broken disc feedback.
Q. Is media mail good or bad?
A. Bad. Media mail is very specific about its purpose, and shipping video games is not included. You run multiple risks with media mail: 1) the speed is very slow 2) you are subject to random inspection 3) your mail may be lost and you receive negative feedback
Q. If not media mail then what?
A. Goozex recommends USPS First Class mail. The average cost for a standard console game is $2.00
Q. What do I need to know about shipping to Canada from the US?
A. You need to fill out a customs slip. You can find this in any post office and all you enter are the two addresses and the value of the game (used). It is easy and takes no time.
Q. What do I need to know about shipping to the US from Canada?
A. You need to fill out the Canadian customs slip and declare the games value as well. Again, it is easy and your neighbors to the south are friendly like you!
Q. What are these APO and other type of similar addresses?
A. These are military bases and can be anywhere around the world and on ships out at sea. You need to fill out a customs slip and the shipping price is the same as domestic mail. Support your troops and write a friendly note!
CANCELLING TRADES
Q. How do I cancel a trade?
A. You go to the game you want to cancel and hit the cancel trade button. A message is sent to the other member telling them you want to cancel the trade. We highly recommend you follow-up with a trade cancellation with a private message with your reason.
Q. I got a cancel trade request, do I have to accept it?
A. No. The burden is on the other member to tell you why they want to cancel a trade.
HELP AND FEEDBACK @ GOOZEX.COM
Q. Hey I sent a message to help or feedback @ goozex.com and I didn’t get a response?
A. We respond to all emails and customer service is a priority for us. Sometimes we cannot respond in the same day and may need to investigate a situation more. However, we will reply to you in a reasonable time.
Q. What is the difference between help & feedback?
A. Help @ Goozex.com is there for your general Goozex.com questions. Feedback is there for transaction specific questions.
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