New User Account on hold, how long should I wait?

ccaventer12 posted on 11-16-2009 4:40 PM | Locked

rated by 0 users

Hello all,

I recently was turned onto your site from some online buddies of mine as a way to keep some of the value of my games over time, rather then getting exploited by Gamestop resales. So I signed up for a new account on November 2. Registration went fine, and I was able to access my user profile and such. After deciding to list a game, I was required to enter my address of course.

Immediately after entering my address (a mailbox on a college campus), my account was placed on hold. On November 3rd, I tried sending an email to account@goozex.com with the requested information and got an automated response saying I would get an email reply shortly. After waiting 9 days, on November 12th I sent an email to feedback@goozex.com and recieved neither response or reply.

At this point, it is the 16th, 2 weeks after initial registration and I've yet to receive any sort of reply from either sources. I would love to start using the service, but the lack of response has been incredibly frustrating and worrisome. Should I just keep waiting, or what should I do?

edit:posting this from a new account without address so I could at least get some sort of response. On hold accounts cant access the forums. Original account I signed up is tiberion02

The accompanying on hold message:

---------------------------------------------------------------------------ACCOUNT "ON HOLD"

Login failed because your account is "on hold". The account could not be fully activated at this time.

Please note that multiple accounts are not permitted. We reserve the right to suspend all accounts that violate the Goozex Terms of Use.

If you believe you have received this message in error, please write to the Goozex customer service to request activation of your account. Please provide:
Your Goozex username
Full name
Home address
Email on file with Goozex
Any additional information you think may help understand the issue

We will be happy to check your account for activation and in the meantime apologize for any inconvenience.

Goozex.

-------------------------------------------------------