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Double pull from my CC

 
 
Double pull from my CC
11-13-2009 3:21 PM by Chooch. 5 replies.
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Answered (Verified) This post has 1 verified answer | 5 Replies | 2 Followers

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OzzieAlThor posted on 11-13-2009 2:37 PM | Locked

I bought 5 trade tokens. The first time I put in all my info it said that my address was incorrect. I had put the wrong one in. I corrected it.

I am seeing two seperate pulls from Goozex. Who from Goozex do I need to contact about this? I'm not calling my bank when it's the payment systems fault.

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Answered (Verified) Chooch replied on 11-13-2009 3:21 PM | Locked

Hello OzzieAlThor,

Thank you for the post.  Despite that the transaction was rejected, and the payment failed,  you may still see a pending debit on your credit card or bank statement.  This is a temporary hold that will be automatically deleted after 3-5 business days.  Goozex does not confirm payments for failed transactions. 

This situation happened because the information entered on the payment page did not match the information on file with your credit card company and/or bank.  You may try again, and please ensure that the information you enter accurately matches your credit card and/or bank information. 

We apologize for any inconvenience this may have caused you.  Happy Trading!

*edit* -> if this is not the case, feel free to private message me, or send an email to Goozex at payments@goozex.com

Chooch

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I-Weapon-X replied on 11-13-2009 2:52 PM | Locked

i believe the email is payments@goozex.com ; a mod will probably flag this as well

Pizza guys are getting worse and worse looking. I guess all the good ones went into porn.

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timpysan replied on 11-13-2009 3:05 PM | Locked

I-Weapon-X:
a mod will probably flag this as well

I've let the G-Team know about the thread. You should be hearing from somebody soon.

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OzzieAlThor replied on 11-13-2009 3:09 PM | Locked

Thanks. I dropped an email there and we'll see how it goes. Thanks for your time!

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OzzieAlThor replied on 11-13-2009 3:10 PM | Locked

timpysan:

I-Weapon-X:
a mod will probably flag this as well

I've let the G-Team know about the thread. You should be hearing from somebody soon.

Thanks!

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140 Posts
Moderator
Answered (Verified) Chooch replied on 11-13-2009 3:21 PM | Locked

Hello OzzieAlThor,

Thank you for the post.  Despite that the transaction was rejected, and the payment failed,  you may still see a pending debit on your credit card or bank statement.  This is a temporary hold that will be automatically deleted after 3-5 business days.  Goozex does not confirm payments for failed transactions. 

This situation happened because the information entered on the payment page did not match the information on file with your credit card company and/or bank.  You may try again, and please ensure that the information you enter accurately matches your credit card and/or bank information. 

We apologize for any inconvenience this may have caused you.  Happy Trading!

*edit* -> if this is not the case, feel free to private message me, or send an email to Goozex at payments@goozex.com

Chooch

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