Ongoing Dispute

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Ongoing Dispute

Forums » Goozex » Help & Support » Ongoing Dispute

Ongoing Dispute

11-09-2009 11:09 AM by Chooch. 6 replies.

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This post has 2 verified answers | 6 Replies | 2 Followers

4 Posts

VinDoGG posted on 11-09-2009 8:07 AM | Locked

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How long does it take for Goozex to credit back your points for negative feedback?

I have a dispute with someone and it's been over 10 days and no response from Goozex. The guy I have a dispute with doesn't even have an account anymore. I think it makes sense that the point transfer shouldn't take place until the buyer confirms it as recieved.

What's to say that someone can go on here claim to sell something then as soon as he gets his points, he gets someone else to send him a game.

Regardless I'm stuck in limbo without 1000pts that I used to get a batman which i never received. And if and when I do get the points back do I get put back on the bottom of the list for batman again? I know there's a long waiting list, I don't think it's fair if I have to get put on the bottom of the list again.

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16,343 Posts

cheeznrice replied on 11-09-2009 8:15 AM | Locked

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Is the dispute still open? If it is escalate to Goozex.

If you happen to receive the game after feedback is posted and you receive your points and token back contact feedback@goozex.com They will reverse the negative feedback and deduct the appropriate amount of points and trade token from your account.

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140 Posts

Chooch replied on 11-09-2009 11:09 AM | Locked

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Verified by Chooch

Hello VinDoGG,

Thank you for bringing this to our attention. That dispute was in a grouping under investigation. We apologize for the delays, and you should see your account has been credited with a full refund as the investigation is now complete. Thanks again for your continued support of Goozex. Happy Trading! Geeked

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16,343 Posts

cheeznrice replied on 11-09-2009 8:15 AM | Locked

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Verified by batmania15

Is the dispute still open? If it is escalate to Goozex.

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4 Posts

VinDoGG replied on 11-09-2009 9:08 AM | Locked

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Yes it was escalated over 10 days ago. And I just got a timeout alert saying my dispute will auto close in 2 days.

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cheeznrice replied on 11-09-2009 9:15 AM | Locked

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VinDoGG:

Yes it was escalated over 10 days ago. And I just got a timeout alert saying my dispute will auto close in 2 days.

If the other user's account has been disabled, email feedback@goozex.com immediately with all the details of the trade:

Your name
your ID
Seller's ID
Game traded

Include any other information that you think will be useful.

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4 Posts

VinDoGG replied on 11-09-2009 10:15 AM | Locked

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Did that already too.

----- Message -----
To: feedback@goozex.com
Sent: Thursday, November 5, 2009 3:28:44 PM GMT -05:00 US/Canada Eastern
Subject: my disputed trade

VinDoGG - buyer
Seller's ID - seller (user disabled)

title of game: Batman: Arkham Asylum
The game was confirmed shipped by the seller on Oct 20, 2009 without a tracking number.

The user is now disabled or doesn't exist but the trade still shows as active and I'd like to put in a new request.

Does my request get moved to the bottom of the list?

[mod edit: removed seller's ID]