cheeznrice: Because disputes time out, which is probably what happened here.
Because disputes time out, which is probably what happened here.
This dispute did not time out. The buyer had clicked to escalate to Goozex, and I waited until 2 days before it would time out (like I promised I would to see if the game got to him in that time span) before I clicked on the button to escalate to Goozex. It didn't time out.
klip_twings: cheeznrice: Because disputes time out, which is probably what happened here. This dispute did not time out. The buyer had clicked to escalate to Goozex, and I waited until 2 days before it would time out (like I promised I would to see if the game got to him in that time span) before I clicked on the button to escalate to Goozex. It didn't time out.
Email feedback@goozex.com as was suggested.
Forum Moderator
Hello klip_twings,
Thank you for expressing your concern. We believe there is a misunderstanding here, and we are happy to help clear up any confusion. First off, you are certainly a positive user on Goozex, and this not only evident with your trading history, but also your cooperation and willingness to provide substantial information within the resolution center to assist the active dispute. The steps you took to protect yourself are exactly what we ask from every seller within the Goozex community. That is not what was in question.
The dispute simply timed out (meaning the users can no longer communicate to one another within the resolution center, and must respond/inquire to the Goozex team via email correspondence). When a dispute times out, Goozex still has the ability to take action and make any necessary adjustments prior to finalizing the transaction (remember, a dispute timeout is completely different than a transaction auto-close due to the buyer not reporting feedback in time). So the timeout is only for user-based correspondence within the resolution center. It is important to understand when a dispute times out it does not mean that the decision has been made, finalized, and closed by a Goozex representative. Again, it only means that the window of opportunity to communicate amongst each other within the resolution center has expired, and the users must continue to work with Goozex to reach a resolution.
Canada Post has been slow recently, and we decided to provide the buyer with some extra time as it was an international trade (even though we cannot extend the timeout deadline, we can hold off on finalizing the transaction until both parties have had an opportunity to respond to Goozex's investigation). The dispute timed out 11-04-2009 around 7pm. We investigated the buyer's account further and are confident with the actions and communication we provided within the resolution center. We have now closed the dispute, awarding you full credit for the sale and positive feedback. Unfortunately we cannot provide any further information here on the forum, but you can find evidence of all of this for your records within the resolution center, or email feedback@goozex.com at your convenience for further information.
We apologize for any inconvenience this may have caused you, and understand sometimes international transactions take a little longer than expected. We appreciate your continued support for the Goozex Community. Happy Trading!