I hate those threads where people over react about some little issue and threaten to stop using Goozex. But now I very seriously find myself considering draining my account of points and switching to a system of buyng games new or used and selling them on Ebay.
On October 12th I was matched to send a game to a relatively new user in Canada who at the time had only sent one game (neutral feedback) and judging by his comments on the five games he had received, tried to leave two negatives for games not received, but somehow those ended up being positives. I figured this would be no big deal, because when I ship to Canada I ALWAYS pay the extra money to ship from The Shipping Depot instead of the post office, because The Shipping Depot prints out the whole address of the person I'm sending to. I figured, along with the customs number, this added extra proof that I was shipping out my international games, and would assist me if any of these trades ever went south.
I shipped on Oct. 13th, and on the 22nd (9 days later, for those keeping score), the receiver left me negative feedback for game not received, claiming he had waited 12 days and "this was ridiculous."
No big deal, I figured. I emailed pics of the shipping receipt to feedback at goozex.com, as well as provided links in the dispute resolution page to where I'd uploaded pics of the receipt onto photobucket. I have one pick showing the entire receipt, and a second close-up so that everything can be clearly read: the customs number, the date, the shipping address I sent to, as well as my name. I'd include the links to those pics here, except I know it's bad form to reveal personal information about other Goozex traders in the forums. I made sure and wrote out the customs number in the dispute resolution page, as well as in the email.
So this morning I discovered that Goozex went ahead and gave me the negative feedback. I took such great pride in the fact that I had no negatives. I wrapped all my trades in bubble-wrap as well as shipped in bubble mailers for two layers of bubble wrap, and inserted a sheet of bubble wrap inside the game case to keep the discs from releasing and rattling around inside the case during transit. Well, I should clarify I only double-bubble wrap trades within the USA, I found that when I did that for trades to Canada it took extra long for the game to arrive at the destination - I figured the extra cushy packaging must have sent off an alarm and kept the game longer at customs, or something, so I simply used bubble mailers for trades to Canada.
Anyways... just feeling like... why don't I just switch to a system where I go ahead and buy games when I want them, maybe on the first day they release, and go ahead and Ebay them when I'm done? At least Ebay has a wide enough user base I don't have to offer to ship to Canada and all my games sent out will have DC#'s. I just always felt that Goozex had such great customer service, and I could trust that so long as I took steps to protect myself (by keeping DC#'s and descriptive receipts for shipments to Canada), Goozex would protect me.
mistakes happen, did the dispute get escalated to goozex and time out or did you receive a message from goozex stating that the negative feedback is changing?
either way hit them up with an email, a mod will also flag probably
E-mail feedback@goozex.com and explain to them that they have stated themselves in the past that the customs form # is proof enough.
I'm also sure a mod will flag this thread for the G-Team to look at. You should have been backed up on shipping, and the guy should not have been allowed to leave negative after sucha short period. Goozex allows 21 days for a game trade between countries.
I hope a mod flags this. It'd be a shame to lose a solid trader to one that sounds shady at best, despite having all their ducks in a row as far as evidence.
Join the Goozex Pokerstars Club!
GreenManGaming
Looking at the buyer's feedback, he's done this 2 other times to sellers in the US and each have been changed to a positive. And his only trade out was a neutral.
Seems like a very shady trader to me. Seems like he doesn't like any game taking longer than a week from the states. Goozex needs to warn, and possibly ban the buyer for this behavior. International trades should not be allowed to leave feedback until day 15 or so for not received. It would curb this behavior
Flagged for the G-team to look at. Hopefully they fix this for you klipt.
Goozex Forum Moderator
Goozex Guarantee states 100% risk free. You have more than proved you shipped it and should be covered. I'd email feedback@goozex.com and help@goozex.com with all information pertaining to the trade.
Don't send to help as this is a feedback issue.
Forum Moderator
Drop the banhammer, send a message
why did goozex even let this situation get this far is what im curious about?
Pm me your email addy for Lockerz invite have 9 left redemption coming soon
That trader needs a talking to. Does he seriously expect games from the US to get to Canada in under week?
batmania15: why did goozex even let this situation get this far is what im curious about?
Because disputes time out, which is probably what happened here. All timing out means is that the users can no longer communicate through the resolution centre and must follow up with Goozex using email correspondence. It doesn't mean that Goozex has sided with the buyer or the seller.
In cases like this I strongly recommend remaining patient and contacting CS directly at feedback@goozex.com to ensure that the case is actually closed and not pending a ruling before posting/venting/threatening to leave in the forums.
So take a deep breath, remain calm and rest assured that Goozex works to provide satisfaction to both parties. Oh and "patience is of virtue"
cheeznrice:Because disputes time out, which is probably what happened here. All timing out means is that the users can no longer communicate through the resolution centre and must follow up with Goozex using email correspondence. It doesn't mean that Goozex has sided with the buyer or the seller.
AHHH ok. I thought that the timeout only happened if the seller and buyer were not disputing it. I thought once there was a dispute in progress it wouldn't time out until goozex closed it. I thought it only timed out if nobody was going back and forth.
Wow, I just sat down to check this thread and thank you guys for your support/suggestions, when my email beeped at me with a new message - from Goozex saying the feedback has been reversed. Back to 100% positive.
Thanks Mafafu for flagging this, and to the rest of ya as well.
cheeznrice: batmania15: why did goozex even let this situation get this far is what im curious about? Because disputes time out, which is probably what happened here. All timing out means is that the users can no longer communicate through the resolution centre and must follow up with Goozex using email correspondence. It doesn't mean that Goozex has sided with the buyer or the seller. In cases like this I strongly recommend remaining patient and contacting CS directly at feedback@goozex.com to ensure that the case is actually closed and not pending a ruling before posting/venting/threatening to leave in the forums. So take a deep breath, remain calm and rest assured that Goozex works to provide satisfaction to both parties. Oh and "patience is of virtue"
Goozex needs to fix this problem. If a case gets escalated, it should put the dispute on hold until Goozex makes a ruling. There is no reason a dispute should time out during escalation. There have been a lot of topics on the forums lately because of this.
G-Nitro:Goozex needs to fix this problem. If a case gets escalated, it should put the dispute on hold until Goozex makes a ruling. There is no reason a dispute should time out during escalation. There have been a lot of topics on the forums lately because of this.
I agree I was in the understanding this was the way it was. im surprised to find out it's not.