I shipped off a 650 point in literally perfect condition, just a few months old, full package (even had original game map), and with a disc surface like a mirror. I shipped it in a bubbled envelope and with tracking. Upon receiving the game, the receiver now claims that the disc is "unplayable." In our interactions he himself has admitted that there is not a single scratch or anything on the bottom disc surface, it simply won't play on his Xbox. He has tried installing it to the hard drive because he says some of his other games did not play until he installed them on his hard drive, this suggests to me that his Xbox is starting to have some issues. But this time installing it to the hard drive did not work. I asked him if he would be willing to try the game on someone else's Xbox, but he said that that would be pointless since he doesn't want to have to play his game on someone else's Xbox. But that would prove that the game is playable and that his Xbox is just broken. I don't know what else to do. He has left negative feedback and says he will just wait for Goozex to contact him. I though this whole Goozex idea was great to begin with, but not I am starting to doubt it's worth since apparently all anyone has to do to ruin it is to claim that it is unplayable. I read on the Goozex homepage that I will not receive my deserved points until the receiver of the game marks it with positive feedback, but that is not going to happen. What can else I do?
dispute the negative feedback and escalate it to goozex; he will be required to ship to goozex for inspection/testing ESPECIALLY if his comments say "oh well my xbox has problems"
If it's his Xbox that is the problem, it is his problem not yours. He should try the game in a friend's Xbox, and if it works, leave you positive feedback. If the game works, he needs a new Xbox. It isn't your fault that a perfectly good game doesn't work in his Xbox.
Gabbatron: I've heard that it is possible to get an Admin involved in cases like these? How could that be achieved? Also, what happens when there is no resolution and the dispute auto-closes after a certain number of days? Does Goozex get involved then? Or is it just all lost?
I've heard that it is possible to get an Admin involved in cases like these? How could that be achieved? Also, what happens when there is no resolution and the dispute auto-closes after a certain number of days? Does Goozex get involved then? Or is it just all lost?
1. send email to feedback@goozex.com with game, trader, and problem.
2. if the dispute auto-closes, the system closes the dispute as whatever the feedback was given as.
3. goozex does not get involved then unless you email them and let them know whats going on.
I-Weapon-X: dispute the negative feedback and escalate it to goozex; he will be required to ship to goozex for inspection/testing ESPECIALLY if his comments say "oh well my xbox has problems"
Do this and you will be fine.
I already opened up a dispute, in which I discussed the above mentioned things with the receiver. How do I escalate it to Goozex?
Gabbatron: I already opened up a dispute, in which I discussed the above mentioned things with the receiver. How do I escalate it to Goozex?
there should be an option to do so in the dispute center
The only options I have as the seller is "Post Message" and "Accept Feedback," neither of which will do me any good in this case.
Gabbatron: The only options I have as the seller is "Post Message" and "Accept Feedback," neither of which will do me any good in this case.
Make the request in the dispute centre for the buyer to ship the game to Goozex for inspection if you haven't do so already.
Is the option to escalate available to sellers? I've only been involved as the buyer. Maybe it has to be escalated from the dispute summary page.
Forum Moderator
I'm sorry to hear that. People like that tend to ruin this site. His leaving you negative feedback is unwarranted and he even admits that the problem may be his own xbox. Goozex should make this right if the guy is unwilling to work with you directly. The guy is a turd.
I agree, however he does not want to go and test it somewhere else. Below are some of his responses to my suggestions in the dispute center:
I told him I shipped the game in perfect condition, he replied:
"You are right there are not and real noticeable scratches but it does not play on my 360. I tried many times. I will try to install it on my hard drive and see if it plays from there ( Ive had games like this one before.)"
If his Xbox has problems reading other games, then he should know about this and not give me negative feedback when a perfect game does not work.
So he tried installing it onto his Xbox and that "surprisingly" did not work, and he replied:
"I am unfortunate to tell you that you game does not play or download to my xbox. It did not get past 2% and said that it might be scatched or need to be cleaned. I tried cleaning it with a soft towel and the same thing happended 3 more times. i then tried playing it without downloading it and it froze at the sign in screen in the game.It would be pointless to try it on someone elses xbox for i would not want to stay at someone elses house to play a game I purchased. I do not know the next process but I will continue to try and install it and test it for any playability for that may change. But until goozex contacts me or refunds my points I do not see any advance in this process"
Now I am afraid that (if I get him to try it on a different Xbox, or send it to Goozex for them to test it) he will lie and say it does not work on his friend's Xbox, or scratch the disc before he sends it off to Goozex. I already emailed feedback@goozex.com about this yesterday, how long does it usually take for them to respond?
Gabbatron: I agree, however he does not want to go and test it somewhere else. Below are some of his responses to my suggestions in the dispute center: I told him I shipped the game in perfect condition, he replied: "You are right there are not and real noticeable scratches but it does not play on my 360. I tried many times. I will try to install it on my hard drive and see if it plays from there ( Ive had games like this one before.)" If his Xbox has problems reading other games, then he should know about this and not give me negative feedback when a perfect game does not work. So he tried installing it onto his Xbox and that "surprisingly" did not work, and he replied: "I am unfortunate to tell you that you game does not play or download to my xbox. It did not get past 2% and said that it might be scatched or need to be cleaned. I tried cleaning it with a soft towel and the same thing happended 3 more times. i then tried playing it without downloading it and it froze at the sign in screen in the game.It would be pointless to try it on someone elses xbox for i would not want to stay at someone elses house to play a game I purchased. I do not know the next process but I will continue to try and install it and test it for any playability for that may change. But until goozex contacts me or refunds my points I do not see any advance in this process" Now I am afraid that (if I get him to try it on a different Xbox, or send it to Goozex for them to test it) he will lie and say it does not work on his friend's Xbox, or scratch the disc before he sends it off to Goozex. I already emailed feedback@goozex.com about this yesterday, how long does it usually take for them to respond?
theres 3 things you can do here friend 1 is you can send an e-mail to goozex with a copy of the orignal statement saying it's happened on other games he's tried AND that he refused to try installing it on someone elses xbox and escalate it that way at which time they will tell him to send the game to them for testing and if he refuses the feedback will be forced to positive and you will be safe.
2) you can cancel the trade and have him return the game to you.....he will get his points back you will lose your points and get the game back and he can try again
3) you can tell him that you are trying to work with him and give him the choice between those 2 options.
Gabbatron:Now I am afraid that (if I get him to try it on a different Xbox, or send it to Goozex for them to test it) he will lie and say it does not work on his friend's Xbox, or scratch the disc before he sends it off to Goozex. I already emailed feedback@goozex.com about this yesterday, how long does it usually take for them to respond?
He has to prove it doesn't work. The only way to do this is for him to send it to Goozex for testing. So in the dispute you should Escalate to Goozex; if that option isn't available yet, it may be that you have to wait a period of time after the original dispute to escalate it.
They will usually take a day or two to respond to emails.
PSN: Treshnell
Join the Goozex PS3 multiplayer group!
So you can escalate it even if you are the seller?
And if you have to wait for the dispute to auto-close before you can escalate it, then you will be stuck with the negative feedback. That seems like a "not so effective" way of doing things.
