Trying to cancel a trade as part of a dispute resolution

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G-Nitro replied on 04-24-2009 5:49 PM

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I am actually in the exact same situation, except the buyer just wasn't happy with the condition.  But so far there is no option for cancellation as promised in the new cancellation rules. It is really frustrating as I'd like to get this over with

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writinguy replied on 04-25-2009 4:16 PM

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So no relatively quick resolutions/suggestion to this problem?

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G-Nitro replied on 04-25-2009 8:18 PM

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Admin claimed in our dispute we could cancel, yet I still see no option. I'd love to know what they see, because it is not there for me. So still stuck in freaking dispute mode

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Feely replied on 04-25-2009 8:36 PM

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G-Nitro:

Admin claimed in our dispute we could cancel, yet I still see no option. I'd love to know what they see, because it is not there for me. So still stuck in freaking dispute mode

If your 360 Avavtar needs a shoulder to cry on,  I'm here.

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Mechazawa005 replied on 04-25-2009 8:43 PM

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Feely:

G-Nitro:

Admin claimed in our dispute we could cancel, yet I still see no option. I'd love to know what they see, because it is not there for me. So still stuck in freaking dispute mode

If your 360 Avavtar needs a shoulder to cry on,  I'm here.

Beware: what leaks out of Nitro's tentacles may not exacly be tears... 

In all seriousness, i'll be keeping an eye on this and hopefully there's an easy way to get this resolved.  Haven't had to cancel a trade that's already been initiated but it would be comforting to know the options/controls to do so are available and useable.

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writinguy replied on 04-26-2009 12:23 AM

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Here is the interface I am being presented with along with a trade that was started today, making it clear where the cancel button should be if it was available for this dispute.

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chiefpsr replied on 04-26-2009 11:10 AM

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I would love to se a way to resolve this.  The buyer has been very gracious in the way he has handled this.  Finding solutions betweeen buyer and seller keeps Goozex running smoothly. 

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Wry Guy replied on 04-30-2009 5:19 PM

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Right about now I wouldn't advise having Goozex manually cancel a trade.  I was the one that was trading with G-Nitro and Goozex's idea of cancelling the trade was forcing positive feedback onto G-Nitro.  Not only did I get kicked out of line for the game, but they said they would manually refund my points and they never did.  I sent them an E-Mail about this a couple days ago and no response so far.

I'm out 40 dollars worth of credit and about 6 months of waiting in line for that game.

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G-Nitro replied on 04-30-2009 8:38 PM

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Wry Guy:

Right about now I wouldn't advise having Goozex manually cancel a trade.  I was the one that was trading with G-Nitro and Goozex's idea of cancelling the trade was forcing positive feedback onto G-Nitro.  Not only did I get kicked out of line for the game, but they said they would manually refund my points and they never did.  I sent them an E-Mail about this a couple days ago and no response so far.

I'm out 40 dollars worth of credit and about 6 months of waiting in line for that game.

you sure you didn't get your refund? my account is about 850 points down now. :P

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Wry Guy replied on 04-30-2009 9:13 PM

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I think they saw my E-Mail because it looks like I have my points back.  If you're DOWN 850 points though that makes me wonder if they've just been throwing the same points back and forth between us.

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writinguy replied on 04-30-2009 9:24 PM

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Here's where we're at in my dispute: both myself and the seller have our cancel buttons, but when we try to do so, we are met with the following message.

"

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G-Nitro replied on 04-30-2009 9:48 PM

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writinguy:

Here's where we're at in my dispute: both myself and the seller have our cancel buttons, but when we try to do so, we are met with the following message.

"

CAN'T CANCEL THE TRADE
	You can't cancel the trade due to time elapsed, status change, etc.

wow.  that's crazy. try escalating the trade or emailing feedback.

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killmak replied on 05-01-2009 9:57 AM

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writinguy:

Here's where we're at in my dispute: both myself and the seller have our cancel buttons, but when we try to do so, we are met with the following message.

"

CAN'T CANCEL THE TRADE
	You can't cancel the trade due to time elapsed, status change, etc.

The exact same thing is happening in my dispute as well.