I accidentally posted that i had Age of Mythology: The titans when I actually have just the Age of Mythology Game itself. I said I shipped and printed out address, but when I stuffed envelope I saw that I had posted the wrong game. I since shredded the label and notified ***. I have also emailed goozex at feedback at goozex dot com. on the 29th of March and received an email which stated i would receive an answer in 48 to 72 hours. but I have not recevied anything and *** is getting a little preturbed!
HELP!
Sending a PM to a moderator in this situation would be pointless.
If you confirmed shipping you can no longer cancel the trade. So, you'd have to request a manual trade cancellation. This is how Goozex handles manual trade cancellations:
1. We will ask the buyer to close the trade as they see it. If the game they received is unplayable, then they must leave unplayable feedback. If the seller couldn't send the game then they need to leave game not received.
2. The seller should then dispute the feedback (this alters the trade in our database for us to start managing)
3. The buyer should then escalate the dispute to Goozex requesting a trade cancellation
4. If the game was received and is unplayable, we will continue with our policy to send the disc to Goozex for inspection. We do no like, for several reasons, members to ship games between themselves and leave the control of the Goozex system. For example, we cannot help members if the game was claimed to have been shipped, but never received, meanwhile money was transferred via Paypal. This, in fact, should be avoided recommendation.
5. Once we have come to a resolution on the manual trade cancellation then we will reverse the negative feedback, refund the buyer, and debit the seller the points and feedback score earned for the trade.
In this situation, the buyer should report feedback for receiving the wrong game. Dispute this feedback and if both of you agree to cancel the trade, escalate to Goozex from the Dispute Resolution Centre.
Forum Moderator
First of all, NEVER give a name of a fellow goozex member in the Forums and the name should be removed and replaced with something else... now with the whole situation here... is it too late to cancel the trade 'cause you can do that. Just be patient with the email and if you want email them again... there are also many forum moderators that you can pm and usually they'll reply quickly. Just be patient and communicate frequently with the buyer and the mods... I will go and look for something to help you with.
FistiBump.com (Click to pay the troll toll)
cheeznrice: Sending a PM to a moderator in this situation would be pointless. If you confirmed shipping you can no longer cancel the trade. So, you'd have to request a manual trade cancellation. This is how Goozex handles manual trade cancellations: 1. We will ask the buyer to close the trade as they see it. If the game they received is unplayable, then they must leave unplayable feedback. If the seller couldn't send the game then they need to leave game not received. 2. The seller should then dispute the feedback (this alters the trade in our database for us to start managing) 3. The buyer should then escalate the dispute to Goozex requesting a trade cancellation 4. If the game was received and is unplayable, we will continue with our policy to send the disc to Goozex for inspection. We do no like, for several reasons, members to ship games between themselves and leave the control of the Goozex system. For example, we cannot help members if the game was claimed to have been shipped, but never received, meanwhile money was transferred via Paypal. This, in fact, should be avoided recommendation. 5. Once we have come to a resolution on the manual trade cancellation then we will reverse the negative feedback, refund the buyer, and debit the seller the points and feedback score earned for the trade. In this situation, the buyer should report feedback for receiving the wrong game. Dispute this feedback and if both of you agree to cancel the trade, escalate to Goozex from the Dispute Resolution Centre.
You answered it a lot better then I did... I've never had to do it before so I had no idea but now I do... Thank you
