I listed "At the movies" as total package, when I did that I didnt know it needed to have the vision camera in it.
So, what do I need to do to refund them their points?
If you have sent it and you no longer have the option to cancel the trade, please follow Goozex's process for a manual trade cancellation:
1. We will ask the buyer to close the trade as they see it. If the game they received is unplayable, then they must leave unplayable feedback. If the seller couldn't send the game then they need to leave game not received.
2. The seller should then dispute the feedback (this alters the trade in our database for us to start managing)
3. The buyer should then escalate the dispute to Goozex requesting a trade cancellation
4. If the game was received and is unplayable, we will continue with our policy to send the disc to Goozex for inspection. We do no like, for several reasons, members to ship games between themselves and leave the control of the Goozex system. For example, we cannot help members if the game was claimed to have been shipped, but never received, meanwhile money was transferred via Paypal. This, in fact, should be avoided recommendation.
5. Once we have come to a resolution on the manual trade cancellation then we will reverse the negative feedback, refund the buyer, and debit the seller the points and feedback score earned for the trade.
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theanswer385:I marked it as sent but I didnt send it because I thought I had better check on the vision camera situation first.
Then you'll need to follow the steps I've listed. So, the buyer will have to leave negative feedback and you'll have to dispute it.
If you have not sent it yet, then it's as simple as cancelling the trade, if you have sent it and user hasnt received it yet, then PM the user and ask them not to accept the package(which means not open it) take it back to the post office and tell them not to accept it and PO will ship it back at no charge to the user, if they received and opened it and threatning a negative, pay them postage money to send it back to you and then agree to cancel, also you can email feedback@goozex.com about the situation if need be.
I marked it as sent but I didnt send it because I thought I had better check on the vision camera situation first. I have contacted the person to see if they still wanted it and they said no because they wouldnt be able to play it without the camera (understandable).
theanswer385: I marked it as sent but I didnt send it because I thought I had better check on the vision camera situation first. I have contacted the person to see if they still wanted it and they said no because they wouldnt be able to play it without the camera (understandable).
Here you have learned a lesson, do not mark as sent until you actually send the game
I had it in the mail box
