We have an extravaganza of updates coming out the pipeline over the next couple of months.
Update: Points Payment & Confirm Shipment
Goozex is updating the points payment system in an effort to better serve both buyers and sellers. In order for a seller to receive points upfront they will need to confirm shipment for any given trade. We are promoting better trading behavior for the Goozex community, which we expect to lead to even better customer service in the case of a trade issue popping up. When a seller confirms shipment, that user is making a clear statement to the buyer and Goozex that they have placed the item in the mail. Please do not confirm shipment if you have not actually placed a movie or game in the mail.
Update: Feedback System
Goozex has updated the buyer slot restrictions associated with your feedback score. It is a minor adjustment that we believe will help get buyers more games and movies faster! You can check the update on the FAQ:
http://www.goozex.com/trading/asp/about_faq.asp?index=4
Update: Instant Match
The new Instant Match feature has been launched and directly connects buyers and sellers to start an immediate trade. The new pop-up that you see when adding items to your queues is part of the Instant Match system. We are working on some updates including Profile and Queue page notifications to help you better access Instant Match with your existing list of games and movies. A few other updated Instant Match areas:
- Your profile page will have a notification alerting you of available instant matches you have by updating your requests or “On Hold” queues.
- Your requests queue will have a notification to alert you that by changing the shipping condition (from Full Package to Disc Only or Disc + Manual) you will be able to get an Instant Match
- Your “On Hold” queues will have a notification to alert you that by activating the movie or game for trade you will have an Instant Match
Update: Automatic Vacation Mode
TGIF and here comes the weekend! Uh-oh, got some trade matches on Friday that I didn’t see until Sunday, and I timed out and lost my space in the queue. What to do? If you know you’re going to be away from email and your home for a couple of days or more, then make sure to use the Vacation Mode on Goozex (it's an option within your Account page). Going into Vacation Mode holds your place in the queue while you’re away.
Now Goozex will be automatically placing users into Vacation Mode if they have certain amount of timeouts occur in a specific time frame. Here’s a quick breakdown on when a user will be automatically placed into Vacation Mode:
- If 3 or more timeouts occur in the last 7 days
- If 5 or more timeouts occur in the last 30 days
Update: Feedback Notification
The My Goozex and the Requests pages now have an alert that shows how many days are left to leave feedback. With the Holiday mail crunch coming, we expect packages to take a little longer than usual and this update will go a long way to help buyers determine how much longer they need to wait before the feedback will auto close.